MHC Healthcare Wilmot Family Health Center

The medical assistants lack communication. It definitely makes you feel unimportant or maybe they accept too many patients per doctor. I got a sleep study for possible sleep apnea and didnt get a follow up with the results until after 1 month. I left 3 messages for the MA by voicemail and at the front desk within that month. My wife finally got to speak with a patient advocate and we got a response from a medical assistant the following day. My wife has been waiting on blood results for 2 weeks now on something that should have had a 72 hour turnaround time. She left her doctors medical assistant a voicemail on the 8th business day and never received a call back. She ended up having to go to an urgent care to get blood drawn again and got the results in 2 days. The doctors are great and the office is very clean and nice, but the medical assistants need to be trained better or they need to stop accepting so many patients to the point the MAs are probably overwhelmed. Im not sure but Im highly disappointed in the communication.
Apr 7th, 2024

I had my first PCP appointment with Mikki aka Dr RhodesGloor and it was amazing she is funny and very polite and willing to explain things in terms of patient lingo so you understand it. Now the wait til is another story they said come 30 minutes before which is for paperwork I did that and my appointment time was 3:20pm and I didn't get seen till 4:10pm and the MA was not very happy and was kinda being rude and asking information in the hallway that personally I believe should be asked in a room for privacy. The lady at the front desk she can barely understand English and has her airpod in while you are speaking to her and kinda act like she doesn't know anything and giving misinformation about labs to be drawn and saying my Dr isn't apart of there practice. I highly recommend some training for her and the MA
Mar 4th, 2024

Feb 23rd, 2024

Absolutely the most unprofessional place to go to. The front desk lacks customer service manners and to add it it every time I call to get ahold of my doctor the call gets denied. You cant get an appointment here unless its a month plus out and they will still cancel the appointment and push it further.
Feb 13th, 2024

My PCP left the clinic with little warning (already displeased with her care and bed side manners), okay fine schedule with another Dr. Go to appointment doesn't examine me at all just has me do labs and she informs me she's also leaving the clinic. So she "schedules" me an appointment for a month or 2 after. I go into my patient portal and apparently it never actually got scheduled, so now I'm struggling with issues I'm desperately trying to find the cause for but I can't get another appointment for months. Then we had the front desk...I've worked in customer facing jobs before and if I acted the way they do I'd get fired so quickly and multiple times I've had to wait well over 30 minutes after my scheduled appointment. I'm looking for a different non MHC clinic because this is ridiculous.
Jan 31st, 2024