Bassett Furniture

Bill Neeley was awesome at the Tucson store. We noticed defects right away with our custom leather recliners. After months of going back and forth with Customer Service, Bill jumped in and immediately got us new replacement recliners. He definitely went to bat for us. He truly believes in customer satisfaction.
Apr 6th, 2024

Have ordered several pieces from this store and also had the opportunity to have an in-house design consultation. Yana was extremely helpful and informative, I would recommend her to anyone that asks!
Mar 26th, 2024

I had the pleasure of working with Bill Neely on a big project for my new home. Bill was thoughtful and patient while we poured over Bassetts extensive collection, picking out beautiful heirloom quality pieces I will cherish for a lifetime. Thanks to Bills great eye, I have a new home that feels timeless and will undoubtedly serve as the venue for family gatherings for years to come. I enthusiastically recommend Bill for your home design needs.
Mar 8th, 2024

I had the pleasure of working with bill on purchasing my furniture for my new house. Thank you so much for the great service and quick responses to all my questions. Highly recommend working with bill and will see him next time for my future purchases.
Mar 1st, 2024

I would not recommend buying from Bassett. Customer service very poor. Our new couch has significant "piling" within two weeks of receiving. Bassett states "piling" is normal and they do not warrant their material! Beware and do not buy from them. They do not stand by their products. Our sales person was Bill Neeley we called him he has never called us back even though he stated this was not normal and should never happen. Bassett customer service home office stated we should of been told at the time of purchase that the material of our new couch may "pile". Who in their right mind would of bought a couch knowing that withing two weeks the material may "pile" and it would be your problem not theirs. Again, do not purchase from Bassett. In response to Bassett and the owner we did contact your customer service. Bassett Furniture sent out a furniture tech and he could not remove the so called piling that Bassett is calling normal. As a matter of fact the furniture tech said there is something wrong with the material and noticed it was occurring on other areas which he said he was documenting for the report. Mind you we took delivery of this couch 7/7/23 and within two weeks the so called normal piling started to develop. We sent pictures to the Bassett Furniture salesman who is Willian Neeley and he responded that in no way is that a normal looking material and should not be happening. I challenge Bassett Furniture and the owner to display our couch in your showroom and explain to potential customers that this what the material will look like in two weeks.
Dec 1st, 2023