Vantage West Credit Union

Jan 25th, 2024

I have never had a problem, everybody is very friendly and nice. The only thing I would suggest would be to have more tellers, especially on Friday, the lines are kinda long, and I have trouble standing. Other than that great service.
Jan 4th, 2024

Lost my wallet and they were very understanding
Dec 26th, 2023

Needed to open a new account and was helped quickly with very friendly service the banker was Roxanne she was so patient with my question and helped me set up my phone app to use online banking thank you
Nov 14th, 2023

Updating my below review today 1.11.24 Unfortunately not once but twice workers at this credit union have sent us on a wild goose change to find a Drive-Thru. First of all, when you call in, the workers at local office do not have a quick resource sheet to answer "Where are nearest Drive- Thru", you have to wait 10+ minutes while they go check and ask, etc and yet they still give you wrong information. One worker told me Drive- Thru opened on Wilmot/Speedway, though we told her we've gone and its always closed, she said probably out to lunch or something. We go to Drive thru and a sign said Drive thru permanently closed. Called spoke to another worker, waited and he now assured us Drive Thru at Broadway/Cmo Seco, we get to said location and it's closed. Hard to call and speak to supervisor, if you call in workers will not let you speak with supervisor unless you provide your name and account Information and problem/issue. While driving around noticed most of Vantages Drive thrus are closed. This is not practical in this day and age where most people want and may need convenience! Vantage is a great credit union, just need more opened drive thru's and allow people/customers to speak with Supervisors without having to explain all to representatives first. - ----------------------------------------------------------------- Best Credit Union and financial institution we have had. We've been customers for 10+ years- rarely have had to go in, but the 2 times we did all was smooth, quick and great service. The online customer service is great. If there an issue, leave a correspondence and they normally get back same day or next; additionally, alot of banking can be done online, which is why we never have the need to go into branch. There telephone customer service is also 9 out of 10 fantastic. So far Vantage has been a great credit union and we definitely recommend to anyone ( note: we are very picky and normally look at reviews. Therefore we are careful to only give credit where it's due. We also update our reviews if neccessary).
Mar 6th, 2024