Reflection Family Services, Inc

Service suck! Telling me my paperwork has been achieve and I will have to pay additional $75 to find it. Then play I can't hear you and hung up. Do your job the first time with giving us the run around. Also they say, will call you back. They won't. You have to call them, that's if they will pick up........
Mar 5th, 2024

The staff are amazing. Terri is very helpful and amazing when listening and helping find solutions to help strengthen our family problems that we've had. The receptionist is amazing as well, making sure our appointments are scheduled in a timely manner or working with us if any issues come up
Feb 22nd, 2024

Nov 11th, 2023

First session and I feel that it's going great!!! Thank Goodness I thought in my first impression that it would not work but it did!! I'm hoping it gets better yay yay I got to see my doughter
Nov 9th, 2023

Would not recommend this place from experience and as a lgbtq person definitely not friendly, even with the recommendation at the end for more therapy I wouldnt consider this place again not even recommend it and its sad that one person ruined it because front desk and the lady behind managing to remind you for appointments are great but the therapist.. I dont have enough words to express how much red flags she ignored how much she affected a person with anxiety and depression and how poor of an attitude she shows and how easily her body language reflects how easily she gets upset when you question her routine or simply asking for an example of what SHE would like to see and hear the session to go. I also had to deal with forgetting my payment for my last session and her only focus during my session was your handling that right I should of just rescheduled that appointment but I was more excited to be there with my son. If it wasnt for myself looking through my emails and finding the report the writer wrote I would of never had the chance to bring it up to the owners attention and looking at these reviews just gives me a small comfort that its not just me. And let me just say I have therapy outside of the 3 sessions the court sends you to this place and if it wasnt for that I would of not seen the right from wrong behavior from the professional. My son spoke up about physically being punished for contacting me behind his fathers back HUGE red flag and it was obviously one of my many concerns about the other party and the writer couldnt or didnt write it in the report instead she picks and chose what to report. The writer also left my daughter alone with her father something that shouldnt happen because she decided to open the back door to him while I was still saying bye to my son and my daughter being already in the building also was never notated of course. Again my review is for the worker that did my intake and sessions not the receptionist not the owner but the writer to it and how poor her sessions are and how it impacted this parent that walked in with good faith to address my concerns and to get that help to help me choose the words and actions that I needed to FIND the problem to ADDRESS the problem so it can be released and dealt with in a healthy way and my son and I could take that experience and exercise it but instead I felt judge for my sexuality, for not saying I love you enough in my session, for being scared when my son said he got abused and is scared if he gets caught talking to me .. its just insane how this therapist is damaging the reflection family service for the rest of the workers. Im hoping the owner reaches out soon because its unfair that I have to be stuck looking for other services because my children all felt negative experiences with her. When she would get told by my son that she was interpreting what he told her in the beginning completely wrong to me and put it in his head that I get mad at him without even respecting or acknowledging if those are words I use when referring to his father either she is over worked already or is unhappy with her job but she is the first therapist I can say this about. She also failed to mention that when my son mentioned he felt unloved and unwanted was because he was being told by the other parent that I chose to not see my son and or communicate with him all I could say was apologize to him and tell him he shouldnt have to know how court goes and I brought my paper work from court that says we can communicate by phone with no restrictions so he could see for himself that I love him so much I would never say or do such a thing also was never notated she was interpreting it as I was trying to talk bad about dad so she had to redirect me and thats not how it was. I feel leaving this long review is more therapeutic than when I was walking in there.
Feb 26th, 2024