Wells Fargo Bank

I have been trying for over an hour to reach someone by phone just to ask if this was a location I needed to go to for a specific reason. No answer after 15 calls. Called service center who tried calling the branch, no answer either. They suggested I drive to the bank walk in, make an appointment for a different time. Leave, come back home, then drive back up there when it is my appointment time, to ask if this was the proper place to talk about my investment accounts. Because no one could tell me if they have an advisor there.
Mar 24th, 2024

You can never establish a relationship with the employees as they constantly have change over. Very disappointing with the level of service. After 47 years of banking with WFB, it's time to leave. They want customers to use online features or ATM and not the branches for in person transactions.
Jan 25th, 2024

If I could give a zero rating, I would. Wells Fargo kept paychecks as pending due to the ACH issue for over a week and refused to release even partial funds. They also promised that bills on autopay would be honored, but instead denied them. When I went into the branch to address the issue I saw an African American man being treated disrespectfully by a racist teller for the same issue with the ACH. I was appalled and disgusted.
Nov 25th, 2023

So dissatisfied! We've been customers for over 30 years. They are no longer open on Saturday. There's no drive up customer service. When I went inside to cash a check my debit card was expired. They usually send me a new one in the mail. I was told it was cancelled with no explanation. The teller said a banker would call me. When I tried to call her back I couldn't leave a message and the recording said "goodbye". She finally called me back, said she would send me an email with information I requested (I never got it) and promised that she would call me back when she saw my number because she didn't have voicemail.That never happened after numerous calls. Very disappointed.
Oct 3rd, 2023

we waited 45 minutes to talk to the banker and the woman at the reception says you have to wait another hour.
Aug 19th, 2023