Pacific Premier Bank

Its a bit complex. But, out of the blue I received a call from someone saying they were from pacific premier and wanted to know what I was going to do with a loan that had one payment left. I was really confused by the call. I asked for information on money market accounts. I asked her to email that to me. She asked to confirm my email address and the one she gave I shut down 5 months ago. I asked her to use my standard email ( all my bank statements are sent to this email) she informed me that she didnt have that one and would not be able to change my email on file without me being present. Sounds goofy to me. Anyway, yesterday apparently the loan final payment could not be made the way all the other payments were made ( auto withdrawal from my business account), therefore I was asked how I would handle that. She became demanding about when I would make the payment. I contacted the branch I do business with and seemed to get a sympathetic response. Boy was I wrong! When I went in to make the payment I was treated rudely and I asked why no one had reached out to me because I was ready to take my money to a competitor. The manager at that branch said have a nice rest of your day WOW!!! Customer service is not available at Pacific Premier Bank
Apr 14th, 2023

I have always been greeted with a friendly smile when entering. The service is fantastic!
Feb 11th, 2022

Great banking with PPBI for the past few years.
Apr 7th, 2021

Walked  in to get change for $60.00 in different denominations was asked where I was from. After I responded he asked if I had an account and I said no he mentioned just this time he could do it but normally they don't.. Account holder or not I am confused of why a bank couldn't do this. I walked over to nearby bank and was helped no issue. Poor customer service and not the best way to attract new clients.
Nov 2nd, 2020

Clean branch with kind, friendly staff. Was in and out, amazing experience!
Mar 14th, 2020