PNC Bank

Well, I'm only been a member for a short. of time but in that short. of time the online services has been done I don't know how many times and I have to reset it in order to get into my account. I tried calling this morning to check my account. Information since the online and mobile banking was down. Yeah, no one's answering the phone. There's no way for me to get an accent counting of my account. So right now don't know if I got money at night and that's all acceptable
Dec 23rd, 2023

Lots of personnel changes since we had used the "inside" tellers and other services at this bank. Previously used drive-up teller and ATM services. There was a mix-up in the time scheduled for the appointment, but the teller and the manager went out of their way to help us and to make us comfortable until we could see the advisor. The manager spoke very highly of Jerry, the man we waited to speak with. Jerry was even training another associate. Jerry was very knowledgeable, intuitive, and helpful. We left the session with some action completed, some things to consider, and possible next steps to be taken. The expediency and the efficiency were much appreciated, and gave a very positive impression of this bank branch and its current personnel.
Dec 1st, 2023

There have been times since PNC took over that I've considered going to another bank. I called to remove my wife's signature from our accounts, since she passed away. I had already sent a death certificate to the national offices and left one at a different PNC bank. But was told that made no difference and I needed to bring in another to the Speedway branch. I spoke with a woman who informed me she was a "senior banker" and was very rude. When I said I could just take all my money out of the bank, her response was to go ahead. She was a horrible represtative for PNC I'm still deciding what to do.
Feb 27th, 2023

I visited this branch today and had the BEST service. Fidel and Sebastian took care of my every need with superb professionalism!
Jul 24th, 2022

I volunteer helping to run a small non profit and we banked with BBVA, who was purchased by PNC. It's been a nightmare. First we had issues with not receiving the new bank card, then they made us jump through hoops to add a signer, I had to leave to go to work because it took over an hour so I went back to the bank and had to sign papers. Weeks later they realized they made an error and had me come back to sign more papers. Months later they realized they made MORE ERRORS and called me to come back but I missed the call (allegedly they left a voicemail). So I didn't know they needed my signature again on the papers I signed MONTHS AGO, because I missed one phone call. Their solution? they closed the account and sent me a check. I'm so frustrated by their lack of professionalism, and there was nothing they could do to help me. So now instead of volunteering my time to help the community I'm spending it setting up a new bank account. the kicker, they don't even use any tracking on the check. The folks that work at the branch were great when it was BBVA and there are a lot of friendly faces here but PNC totally failed when they took over and didn't train anyone.
Jun 14th, 2022