Wells Fargo Bank

Dec 29th, 2023

Walked in to one teller working the merchant line. The customer seemed to have a difficult transaction. Gentleman next to her opens his line after a couple minutes. After seeing I had more than one transaction, he told me I needed to wait in the merchant line. There were 3 customers in the entire bank and because I had more than one deposit, I needed to wait longer. Whats the point of opening your window if youre going to send a customer to a different line? I wasnt asking to have the teller take me to the moon and then deposit this money! I left and went to the Broadway and Swan location since they know how to do their jobs and actually care about their customers. Avoid this branch if you can!
Aug 2nd, 2023

My husband made an appointment by phone to see a banker about a transfer. When we got there, they asked us who we talked to, and which was someone from their call center. Of course, the bank had no record of it and treated us poorly from there on. We then met with a trainee who couldnt assist us with any services. When she finally brought the manager out, she refused to assist us because she had to be available for the tellers, even though there was no one in the lobby. I asked her if she could make the transfer and she said yes, but not right now, I have to make an appointment at another branch, because every one is new and I have to be available for them. While the manager left to make us an appointment, I scheduled one online in much less time than she had disappeared for. When she got back she asked if I had made an appointment and I said yes (because she had disappeared for about 10-15 minutes and I was just going to leave after making my own.) She then said that she would clear her schedule tomorrow in order to help me make my transfer and I said no , thanks, Ill go to the branch I made my appointment at. In the 20-25 minutes she took telling us she couldnt help us because she had to be available to her tellers and trying to make an appointment for us, she could have helped us in less time. And she wasnt needed during that time to assist her tellers, The fact that she could make herself available tomorrow and help us while still being there for her tellers just proves she flat out refused to help us. I dont know what Wells Fargo stresses in their management training, but it isnt solving problems or customer service. Every thing we heard out of the managers mouth was I cant or no, not, heres how I can help, or let me do this for you. We did what we were supposed to do: we made an appointment to see a banker, and was refused help. The trainee even left my ID and my debit card sitting on the desk unattended while she and her manager disappeared. They never even gave them back to me. I had to pick them up myself because obviously they forgot they left them there. With this kind of inexperienced staff and lack of customer service, I would avoid this branch at all costs. And with this kind of service, they wont be open long.
Jun 4th, 2023

Manager was not willing to help me with a transaction after a mistake was done on their side.
May 15th, 2023

I dont know whats going on with this bank but its not good!!! You updated your hours a week ago and I come in to this branch from out of town and wouldnt you know the drive through isnt open! There are barely any branches that allow you access on Sat. and you have to drive around for hours to find one and its ridiculous
Mar 18th, 2022