SimonMed Imaging - McClintock

I had the worst experience they kept on canceling my appointments without me canceling my own appointment they kept on putting in the wrong code multiple times when I had to reschedule multiple times going to multiple different locations and when I get there, they said my appointment was canceled! They landed on my insurance that my insurance said it was denied as I was on the phone with my insurance at the same time I was there and they still canceled my appointment prior to me driving across town scheduled it for the third time The worst situation I have ever been in!
Apr 5th, 2024

AWSOME AWSOME AWSOME
Apr 2nd, 2024

This review is for the billing department The procedure staff was great and even when my wife hates MRI's the staff helped her and made this a better experience. On the billing side this place is the worst. They charged $1000 upfront even when we showed the estimate from the health insurance being less than $400. Then they submitted claims to the insurance for around 3 grand where it should be way less. Trying to sort this out the insurance mentioned SimonMed submitted the claim as out of network so we needed to request adjustments on both sides, the insurance and SimonMed. This it's not the first time they've done this, we've got 4 different services with them and they did the same for all of them. At the end it's all being sorted out after several calls (where they usually hang you up) and long waits for adjustment. Be aware of their billing practice and don't fall on their tricks. Update 3/29/2024 My insurance processed the adjustments in less than a week, I waited to hear from Simon Med about my bill and my expected reimbursement but they never reached me back. When trying to find my balance online, nothing showed up like if the account was closed. Then I needed to call them one more time to ask about it and just then they mentioned, oh yeah you have some balance in your favor we'll do the reimbursement now and you should get it as soon as possible. I'll update here if I don't get it quickly
Mar 31st, 2024

Mar 26th, 2024

Mar 21st, 2024