ABC Computers Plus

Dear Valued Customer,We appreciate you taking the time to share your feedback, and we sincerely apologize for any frustration you experienced. Our team is committed to providing top-quality service, and we understand your disappointment that the initial solution did not resolve the issue with your 2019 Acer Predator Helios 300 gaming laptop.Diagnosing complex issues can indeed be time-consuming, especially when dealing with intermittent failures. We assure you that our technicians invested significant effort to accurately pinpoint the problem, leading to the diagnosis of a failing motherboard. Unfortunately, the cost of replacement components is beyond our control, and we empathize with your concerns regarding the expense.In addition to our diagnosis, we took care to provide you with access to all your data on a USB drive to use on another machine to ensure your valuable information remains secure.We stand firmly behind our work and diagnosis. Your satisfaction is important to us, and we would like the opportunity to address your concerns further. Please do not hesitate to reach out to our customer support team, and we will do our best to assist you and find a resolution.Thank you for bringing this to our attention, and for your understanding. We value your business and hope to have the chance to regain your trust in the future.Warm regards,ABC Computers PlusCustomer Support Team