Greulich's Automotive Repair

I have a 2018 Ford Explorer with the 3.5l V6 and began noticing the water pump was leaking. The problem is that this water pump isnt sitting on the outside of the block of the engine where it can run with the serpentine belt, it runs with the timing chain! Not ideal at all!! This happened within days of leaving for Rocky Point on a family vacation. I noticed this on a Saturday and after calling around to a few local places where I live in San Tan Valley I was referred to Gruelichs in Tempe by another mechanic. They were closed so I had to wait until Monday and my family and I were leaving town on Wednesday!! I called first thing Monday morning and Josh had told me to bring it in and theyd do their best to get this work completed by Tuesday evening. The work was extensive! His master mechanic had to drop the engine in order to properly change that pump and because it runs with the timing chain, this meant the timing also had to be done along with a host of new gaskets and seals. Due to the engine being dropped this also meant the AC system needed to be vacuumed and reinstalled and recharged along with the steering rack etc. because we were doing all this I also had them change my front brakes and rotors. At every major step Josh called me to inform me of the progress and how it was looking. In the end, Josh lived up to his word and had my vehicle done by Tuesday afternoon. We went on our trip completely hassle free and the drivability GREATLY improved! This was almost a month ago and I have had a noticeably different vehicle ever since for the better. They have gained a loyal customer going forward!
Apr 8th, 2024

Apr 4th, 2024

This Greulich's has provided me with fast, reliable and economical services. Staff are nice, make their assessments and estimates accurately and work really well with what you want or can afford. Highly recommended. My experience says this is all due to their having great service managers. Services: Carburetor cleaning, General repairs & maintenance, Engine repair, Vehicle Inspection, Vehicle safety inspection, Oil change
Apr 4th, 2024

Thank you guys! My car rides like new. They were fast and friendly!
Mar 30th, 2024

Great customer service
Mar 27th, 2024