Active EyeCare of Surprise

c _{on Google}

Mar 31st, 2024

The doctor made a couple rude comments. Before trying on any contacts, I went to the bathroom and when I came out I was given a trial. No trial solution, contact case or even the opportunity to try on the one pair of contacts to see if they fit and felt good

Aly G _{on Google}

Mar 27th, 2024

The doctor is wonderful and very nice but the front desk customer service is atrocious. They are very unpleasant on the phone and talk down to the caller. When I gave feedback about the poor customer service they said they were short staffed. This does not matter to me nor should it have been shared. I hope re-training is on the horizon.

JAZZ s _{on Google}

Dec 24th, 2023

If I could give 0 stars I would. I called as a new customer. The phone rang and rang. A lady answered but didnt say hi just answered and left the phone off the hook. I could hear music in the back. I said hello? Then a lady said hello? I said hi? Then she hung up. I tried called back twice and the phone kept ringing.
Doesnt seem like they want to their job or get new customers. Dont waste your time.

steve lockard _{on Google}

Nov 13th, 2023

It's always a great experience having my annual eye check with Dr. Fechtel at Active EyeCare of Surprise. Both Dr. Fechtel and the office staff are great. I always feel well taken care of and confident that my eye care is in great hands!