Doss Moving & Storage, Inc.

Excellent service and care paid attention to my shipped items. Would do business with again.
Jan 23rd, 2024

Jan 14th, 2024

The worst company!! We had no choice but to have them pick up our household goods since it was last minute. I will be submitting a complaint. We only had them move our furniture and not all our other stuff. They spent 8 hours in our home because they get paid by the hour and they literally just sat around most of the time. Yes, they told us this. Our expensive couch is completely damaged. It has black stains all over, it wobbles and it has holes at the bottom. Furniture it scratched, our buffet table has the doors broken, train table that has been passed down is completely broken, rugs have slashes on the bottom, king size bed has tears and so many more. Even if we get reimbursed, we wont get what we paid for. The pictures are just from the cube and the couch. My husband has the other pictures from the buffet table, rugs, train table, bed, dresser etc.. New p.s I just dont understand how a moving company that clearly is getting hired by the military for military members, could damage furniture so severely it is irreparable. The leasing agent and the hauling company are not responsible for our damage goods. Our couch, train table, buffet table, rugs etc was covered is black residue, leaves, dried grass and dirt. This doesnt explain what happened to our furniture. Its seems like it was left outside for a long time. This was suppose to be put in crates to prevent this but its worst. I have had some furniture for 3 moves and it was never damage. With so many negative reviews and complaints from military families, I dont know how they still allow this company to be contracted.
Sep 3rd, 2023

We had Doss pack us out for a PCS. Very friendly crew on the first and second day, third day was 50/50 with the lead guy being the same one who packed on the first day. They were quick and professional, finishing 90% of the house on the second day. Of note, the guy who did our kitchen was definitely more senior to the company and blazed through our kitchen (typically one of our tougher rooms). We're unpacking now and really appreciate not only how quickly he completed the pack but also how well he did it, unpacking has been fast and easy thanks to him. Doss also did our unload when we arrived in Sierra Vista and some of the same crew returned to pack us out. Good people, who packed our house up well and with care. I've moved with the military my entire life and this is definitely one of the best pack jobs I've seen. I only ding them a bit because I had to call the first 2 days to find out when the crew was going to arrive. Then, on the final day, one of the crew members was clearly ready to leave which made one or two boxes pretty rough, no damage luckily. Overall: 4/5, would definitely recommend and use again.
Jul 20th, 2023

A two-day (29-30 Dec 22) packing turning out to be three days (31 Dec 22 or 3 Jan 23) if they even show up! Showed up 2pm on the first day left at around 5ish. 9:30 the second day and the packers were going back and forth to other jobs. I hope at least the other jobs are complete. Was supposed to stay no longer than 9pm the second day (to finish the job) but was gone by 6:30pm (HHGs still not completely packed). Before they left it was said (by Doss' Office and packers) that they would be back in the morning (31 Dec 22), but we received a call saying, "We not coming Saturday (31 Dec 22) because we are unsure if we are going to get paid." After some calling around, finally got info that someone would be returning 31 Dec 22 to complete the pack. I will leave another review to close this one out when the packing is complete.......I get it that it is around the holidays. DONT ACCEPT A JOB IF YOU CAN NOT FULLIFUL YOUR OBLIGATIONS!!!!
Feb 12th, 2023