Flora's Dry Cleaners & Alterations

Service: Laundry pick-up
Jun 14th, 2023

Service: Eco-friendly cleaning
May 30th, 2023

May 21st, 2023

Thank you very much Flor for coming to four seasons hotel minneapolis to teach us how to offer more value to our clients in their dry clean.
May 12th, 2023

STAY FAR AWAY FROM HERE, I took in 2 suit pants. I got them back a lot sooner than I was expecting. I went to go pick them up. They were all in normal dry cleaning bags, with no way or I thought of reason to inspect them. I have done dry cleaning for years. I have never had a problem getting something dry cleaned. I didn't where my suit pants for a couple of weeks, since I didn't need them. I only wear them very little, only once a week. a couple hours 1 day a week. I had a special event to, so I opened up my suit pants from there dry cleaning bags, since I wanted to take care of them the best I could by leaving them in there dry cleaning bags until I needed to wear them. I decided to wear my black suit for the special event, I put .on my black suit pants that go with the suit coat. I was putting my shoes on and noticed 2 big holes about 1 inch each on the left leg of the suit pants around. The thigh area, I thought that's odd. I make a good income and can afford to dress nice if I want to. I want look professional and act professional at all times. I don't feel professional in a suit with 2 holes in the front of the suit pant very easy to see. I also noticed my button by the front zipper was missing, and there was no thread or marking showing a button was once there, which it obviously was before I had it dry cleaned. I was curious if my.other blue pant suits were ok, they had a huge hole atleast 3 inches big in the crotch area. I decided to bring them back to Flora's Dry Cleaning, since before I brought these suits in they were perfectly fine, since I bought them new at Dillard's recently within the last 2 years, and take very good care of my suits. I took them back to Flora's Dry Cleaning I saw the same person working there the day I originally brought my 4 suits to be dry cleaned, I showed him my suit pants. I said these are $900 suits from Dillard's I recently bought, they were in perfect condition when I brought them in, now have 2 holes and a missing button in the black suit pants, and a huge hole in the blue suit pants. I figured the suits cost $900, I figured the suit coat was $450, and the pants $450. My suit coats were fine, and my other suit pants were fine. Just these 2 suit pants were the problem. The person working there put the owner I believe Flora on the phone asking me about my situation, So the next day, Flora I believe the business owner calls me, she actually told me it happened after I got them dry cleaned. That somehow while in the dry cleaning bags they Flora's Dry Flora or the owner said I was must touched something or did something to create these holes, that when they left Flora's Dry Cleaning, they were in perfect condition, that now I have had the suits 3 weeks, which I just verified looking at my account I picked up and paid for my 4 suits at Flora's Dry Cleaning April 8th, so almost 3 weeks, but not quite, and I got the multiple holes in my suits after I picked them up. The 4 suits were handed to me in dry cleaning bags, I kept them all 4 in the dry cleaning bags until I decided to wear them, then noticed the 3 big holes, 2 in one suit pant, and 1 huge in one in another. I am shocked at the owners or Flora's dishonesty, after yesterday on the phone telling me She is very professional and if she happens to damage a clothing item, she contacts the customer right away and explain what happened and offers store credit. I was telling my wife. Why would I want store credit at a place the damages my clothes. I was hoping for a good outcome today how her staff is very professional. Which obviously she is not professional at ALL. Horrible experience, stay far away from here. After this experience, save your hard earned money and don't have you clothes damaged by Flora's Dry Cleaning
Apr 24th, 2024