Real Property Management

Friendly staff...
Apr 28th, 2021

Exelent
Sep 30th, 2019

I tried to rent a property from them, and they are very rude and unprofessional! I should have read their ratings before I wasted my money on trying to rent one of their houses. Worst company ever! I'm letting all my friends and family know, so they don't have to waste their time and money on this awful realtor company.
Oct 18th, 2016

This office in particular is ran by the most ignorant and greedy people around! 0 stars for them, we rented a townhome in Phoenix. The place we rented was broken into and all of our stuff taken, we had to argue with them to come and install new locks and replace the one that had been broken during the break in, not to mention no sympathy or compassion shown to our family when we reported the incident. When we decided to break our lease she told us we had to pay her the 250$ advertising fee even though we were the ones who advertised the place and found a new renter. Handed in keys with all receipts and gave forwarding address, they never sent anything to confirm the return and then later sent us a bill for over 300$ even though we never got back the money for our mailbox keys and the pool key. They are always looking for as much money as they can get from you, will never be respectful or kind and are just plain rude. We sent courteous business format emails and they were so unprofessional they would only send one line snappy and rude responses back without even simple salutations. Do not get involved with this company, they will ruin your life providing horrible rentals, and horrible service.
Jul 26th, 2014

8139 E Beardsley wish I could give a negative star We were tenants in this property from July 2010 to Feb 2014 and it was one of the worst experiences of our lives. I would like to enumerate our issues: The second master bedroom did not have a sun screen and with a western exposure was a sweat box. No amount of adjustment of the air conditioning could maintain a decent temperature. This room was the primary factor for our electric bills soaring close to $600.00 level in the summer months. We had requested at our expense to either obtain sun screens or install a sun barrier coating on the arcadia door. This request was inexplicably denied. Living in the desert the air conditioner was not working and required repair when we moved in on July 19, 2010. The unit broke down every summer we were there and the repairman joked here we are again our annual visit. These repairs necessitated our making arrangements to stay in a hotel. A request for reimbursement of our costs was denied. The garage door opener broke twice and each time it took several days to get it repaired. Fortunately we had someone at home at all times so the house was protected. The fridge would inexplicably shut down and when we requested a service call it took ten days and the repairmen knew nothing about the model and a second call was required. The fridge was never satisfactorily repaired during our tenancy. When we moved out we had the residence cleaned by Stanley Steamer carpet, Molly Maid floors and bathrooms and I trimmed the trees and shrubs around the house. Our last day there was Wednesday Feb 26 and on Thursday and Friday we retained the above mentioned cleaners. They finished after 5PM and since there is no drop box at their facility on Monday morning I returned the keys and garage door openers, which no longer worked even though we had put in new batteries. They are required by law to process our deposit check with 15 business days and we were surprised on March 21 not to receive a check, but a letter detailing several outstanding issues and that estimates were required to repair some damage and do some cleaning. In addition they were withholding 3 days rent for the late return of the keys which considering it was over the weekend we thought that behavior was mean spirited and disreputable on their part. After threatening legal action, we finally received the majority of our deposit but were still charged for three days rent, cleaning even though we had provided receipts, landscaping even though it was 3 weeks after we left when the property was inspected and a major storm had hit the area, and $50.00 to reconnect the gas hose to the BBQ a task that would have to be done by the gas company prior to turning on service. Throughout our stay we found the RPM representatives and management to be rude and indifferent to our issues. They appear to be the only property management company that not only charges the landlord an administration fee but the tenants as well. I was never given a satisfactory answer for the reason other than greed. We certainly did not receive any value for the monthly charge. I would tell anyone considering renting this or any other property managed by them to stay as far away as possible and to hold on to their wallet.
Dec 9th, 2013