Rooter Hero Plumbing

Alicia Madia _{on Google}

Jul 3rd, 2022

Showed found problem. I called to schedule them to come back and they no show d at the appointment. Waiting to see if they show up today as scheduled.

David Clark _{on Google}

Aug 15th, 2016

Review
July 2014 I contacted Rooter Hero believing this was "****** Plumbing" a family run business my ex recommened HIGHLY (I wish I had gotten ******* however- Alan, (whom I later found out worked for Rooter Hero) was the plumber who showed up at my home to fix the flooding in my guest bathroom - He quickly diagnosed I had 2 issues -one was easily fixable; however, the second would take some time and was from outside the home - I informed him that I traveled a great deal for work and my time at home was limited - Alan, gave me the impression that he was a 'trustworthy' individual. When he went outside the home to diagnose the problem - I told him I had a "Service Warranty" policy on my home recommended by the City of Phoenix. He counseled me NOT to use it, that it was a scam and he was here and could take care of the problem - my home insurance would cover the costs -NO problem. Since I felt confident that Alan was being honest with me and a 'trustworthy' person - and I NEEDED to have this plumbing problem fixed IMMEDIATELY(human waste was piling up on my front yard) - I took his advice. When my insurance adjuster came out to file a claim he asked if I was aware that my policy would not cover the costs -I assured him that Alan had told me it would. This job to repair my outside plumbing cost me $5600. and 4 months to complete. During that time I found out my "Service Warranty" would have fixed the problem at NO COST TO ME had only I called them first. I have confronted Alan - called him out in front of his boss, and the City of Phoenix employees who came to make repairs. You see Alan attempted to blame the City of Phoenix for my broken pipes. This is NOT right... people should not take advantage of others. I don't have money lying around to just hand out to people who want to take advantage of me. $5600.00 is a LOT OF MONEY!!!! Something should be done to make this right. Alan lied to me and because I trusted him...I had to pay HUGE!!!