Chamber of Commerce

      Vertisis Custom Pharmacy

      ( 33 Reviews )

      Vertisis Custom Pharmacy
      • 9343 E Bahia Dr STE 200
        Scottsdale, Arizona 85260
      •   602-362-2190
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      Hours

      Monday:
      9:00 AM - 5:00 PM
      Tuesday:
      9:00 AM - 5:00 PM
      Wednesday:
      9:00 AM - 5:00 PM
      Thursday:
      9:00 AM - 5:00 PM
      Friday:
      9:00 AM - 5:00 PM
      Saturday:
      Closed
      Sunday:
      Closed
      CALL DIRECTIONS REVIEWS

      Chamber Rating

      4.0 - (33 reviews)
      23
      2
      0
      0
      8
      Read Our 33 Reviews

      Chamber Rating

      4.0 - (33 reviews)
      23
      2
      0
      0
      8
      › ‹
      • Craig Scott Hoskin

        They do not ship what they said they would there shipping was $30.00 I confirmed exactly what the quantities and items would be they said they would ship not reputable and deceiving Do NOT TRUST or Order from VERITAS!!!!
        Feb 8th, 2024

      • Dylan Krueger

        I've used this pharmacy for many years and have had no problems until recently. Now they didn't input my prescription refill in time , even though it was called in on time, causing me to have to book another doctors appointment to get a new prescription. Then they delayed refilling the new prescription and now are saying it will be another 2 weeks to get it filled. I've been out of my medication for 5 weeks because of pure incompetence. It's sad I have to write this review but this is 100% unacceptable. Their response is not factually accurate, it was actually their fault for put putting the refill in their system in a timely manner.
        Jan 9th, 2024

      • Ashley Schwartz

        I am very unhappy with this pharmacy. They were to release a hold on my prescription (which I had placed and removed). I was told I the prescription would be mailed in the next couple days and to expect it. This was roughly 3 weeks ago. I just called and a receptionist answered my call to inform me that it was not mailed out as expected 3 weeks ago and he could get it mailed out at the earliest -- as soon as Tuesday. As this is unsatisfactory, I asked for a manager and was placed on hold for over 6 minutes and then the call was terminated by someone other than me. I tried calling back, and the phone tree placed me on hold for over 3-5 minutes without any answer, presumably because it was then after hours.
        Jan 7th, 2024

      • Jorge Lopez


        Aug 14th, 2023

      • Britt Fradet

        Really poor experience with this company. Took over 2.5 weeks to receive my order even though its 2 day shipping. Very disappointed with the poor communication and lack of responsibility taken by the company for mistakes made. Then on top of it all, they sent my prescription to the wrong address. And when my order finally arrived to the correct address, they included another patients receipt! Hello, HIPAA!? They finally agreed to refund the shipping cost due to their error and the refund never went through. I had to spend more time again calling to get the refund they promised - this time spoke with someone named Caitlan Fudge - she was pretty rude and not apologetic at all. Still waiting to see the refund actually come through. Will report back. Wont be using this pharmacy in the future!
        Jan 12th, 2024

      Read Our 33 Reviews

      About
      Vertisis Custom Pharmacy

      Vertisis Custom Pharmacy is located at 9343 E Bahia Dr STE 200 in Scottsdale, Arizona 85260. Vertisis Custom Pharmacy can be contacted via phone at 602-362-2190 for pricing, hours and directions.

      Contact Info

      •   602-362-2190

      Questions & Answers

      Q What is the phone number for Vertisis Custom Pharmacy?

      A The phone number for Vertisis Custom Pharmacy is: 602-362-2190.

      Q Where is Vertisis Custom Pharmacy located?

      A Vertisis Custom Pharmacy is located at 9343 E Bahia Dr STE 200, Scottsdale, Arizona 85260

      Q What is the internet address for Vertisis Custom Pharmacy?

      A The website (URL) for Vertisis Custom Pharmacy is: https://vertisis.com/

      Q What days are Vertisis Custom Pharmacy open?

      A Vertisis Custom Pharmacy is open:
      Monday: 9:00 AM - 5:00 PM
      Tuesday: 9:00 AM - 5:00 PM
      Wednesday: 9:00 AM - 5:00 PM
      Thursday: 9:00 AM - 5:00 PM
      Friday: 9:00 AM - 5:00 PM
      Saturday: Closed
      Sunday: Closed

      Q How is Vertisis Custom Pharmacy rated?

      A Vertisis Custom Pharmacy has a 4.0 Star Rating from 33 reviewers.

      Hours

      Monday:
      9:00 AM - 5:00 PM
      Tuesday:
      9:00 AM - 5:00 PM
      Wednesday:
      9:00 AM - 5:00 PM
      Thursday:
      9:00 AM - 5:00 PM
      Friday:
      9:00 AM - 5:00 PM
      Saturday:
      Closed
      Sunday:
      Closed

      Ratings and Reviews
      Vertisis Custom Pharmacy

      Overall Rating

      Overall Rating
      ( 33 Reviews )
      23
      2
      0
      0
      8
      Write a Review

      Craig Scott Hoskin on Google

      image They do not ship what they said they would there shipping was $30.00 I confirmed exactly what the quantities and items would be they said they would ship not reputable and deceiving Do NOT TRUST or
      Order from VERITAS!!!!

      Business Response on Google Jan 14th, 2024
      We sincerely apologize for the inconvenience you experienced with our services at Vertisis Custom Pharmacy. Ensuring customer satisfaction is our top priority, and we deeply regret that your recent encounter did not meet your expectations.Upon reviewing the situation, we noted that we made multiple attempts to contact your doctor in adherence to both state and federal regulations governing the pharmacy industry. We understand that these regulations may appear peculiar to individuals not familiar with the pharmaceutical landscape. Nevertheless, our commitment to following specific doctors' orders is essential to maintain the highest standards of safety and legality.Unfortunately, we acknowledge that this process may have caused frustration on your end. In an effort to address this matter, we attempted to reach out to you by phone and left a message. Additionally, we have initiated a full refund for your entire order to compensate for any inconvenience caused.We genuinely value your feedback, and we would like to further discuss your experience with us. If you could spare some time for a telephone conversation, we believe it would be beneficial in addressing any lingering concerns and ensuring a more positive interaction in the future.Once again, we apologize for any inconvenience you may have faced, and we appreciate your understanding. Please feel free to contact us at your earliest convenience.

      Dylan Krueger on Google

      image I've used this pharmacy for many years and have had no problems until recently. Now they didn't input my prescription refill in time , even though it was called in on time, causing me to have to book another doctors appointment to get a new prescription. Then they delayed refilling the new prescription and now are saying it will be another 2 weeks to get it filled. I've been out of my medication for 5 weeks because of pure incompetence. It's sad I have to write this review but this is 100% unacceptable.
      Their response is not factually accurate, it was actually their fault for put putting the refill in their system in a timely manner.

      Business Response on Google Jan 15th, 2024
      We apologize for any confusion regarding your recent experience with Vertisis Custom Pharmacy. We understand that you had concerns about your prescription, and we'd like to clarify that the delay was primarily due to challenges related to changes in federal and USP standards. Rest assured that we are committed to providing you with the best service possible, and we appreciate your patience during this time.In this situation, it appears that the delay in filling your prescription was not caused by any issue on our end but rather a result of challenges in communication with your doctor's office. We strive to maintain the highest standards of quality and efficiency in fulfilling prescriptions, and we take your healthcare seriously.We understand how frustrating this may have been for you, and we will continue working diligently to streamline our processes and ensure that you receive the prompt and reliable service you deserve. Your feedback is valuable to us, and we appreciate your understanding during this period of transition in the pharmaceutical industry. Thank you for choosing Vertisis Custom Pharmacy.

      Ashley Schwartz on Google

      image I am very unhappy with this pharmacy. They were to release a hold on my prescription (which I had placed and removed). I was told I the prescription would be mailed in the next couple days and to expect it. This was roughly 3 weeks ago. I just called and a receptionist answered my call to inform me that it was not mailed out as expected 3 weeks ago and he could get it mailed out at the earliest -- as soon as Tuesday.
      As this is unsatisfactory, I asked for a manager and was placed on hold for over 6 minutes and then the call was terminated by someone other than me. I tried calling back, and the phone tree placed me on hold for over 3-5 minutes without any answer, presumably because it was then after hours.

      Business Response on Google Feb 8th, 2024
      We apologize for the delay and communication issues regarding your prescription. The recent delays are due to new federal regulations affecting our processes. We understand your frustration and are actively working to adapt to these changes while improving our communication and internal procedures.We acknowledge the miscommunication about your prescription's mailing, and we regret the inconvenience caused when you tried to reach a manager. We will ensure that such issues are promptly addressed and resolved to prevent future occurrences. Your prescription will be expedited, and we appreciate your patience as we work to provide you with the service you deserve.Your feedback is essential, and we are committed to regaining your trust in our services.

      Jorge Lopez on Google

      image

      Britt Fradet on Google

      image Really poor experience with this company. Took over 2.5 weeks to receive my order even though its 2 day shipping. Very disappointed with the poor communication and lack of responsibility taken by the company for mistakes made. Then on top of it all, they sent my prescription to the wrong address. And when my order finally arrived to the correct address, they included another patients receipt! Hello, HIPAA!? They finally agreed to refund the shipping cost due to their error and the refund never went through. I had to spend more time again calling to get the refund they promised - this time spoke with someone named Caitlan Fudge - she was pretty rude and not apologetic at all. Still waiting to see the refund actually come through. Will report back. Wont be using this pharmacy in the future!

      Business Response on Google Jan 26th, 2024
      We apologize for any inconvenience you experienced with Vertisis Custom Pharmacy. We understand that the delays you encountered in receiving your prescription were unexpected and frustrating. Please know that we are actively working to address these issues caused by changes in federal and USP standards.Our team is committed to maintaining the high quality of our products and services, even in the face of industry challenges. We are in constant communication with your doctors to ensure a smooth prescription delivery process.Your feedback is important to us, and we appreciate your patience as we navigate these changes. We provide you with the best possible experience in the future. Thank you for your understanding.
      Load More Reviews

      Overall Rating

      Overall Rating
      ( 33 Reviews )
      23
      2
      0
      0
      8

      Write a Review

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