Oh My Dog! Boutique Hotel & Spa

Blanca is great and the entire staff is friendly. Yoshi loves going there.
Mar 24th, 2024

Google says they close at 6 so I show up at 4:55 to buy a pup cookie for my dogs bday and the lights were off but door was unlocked so I walk in and a lady comes out from the back saying they are closed. I asked if I could just purchase a cookie and she says, no, sorry register is closed so I told her that Google says 6pm and she said, mm..sorry.
Jul 22nd, 2023

Still scratch my head on this one. We have been customers of Oh My Dog for about 10 years. We have utilized their day stay, their boarding overnights, and grooming services. Our grooming schedule was scheduled every 5 weeks scheduled for our two dogs. The last time around, 2.5 weeks in after the cut, both dogs hair was looking longer than normal, like they almost needed to be groomed again. I didn't get upset, I didn't call in to complain. The next visit, I dropped the dogs, I made mention that this last groom the dogs hair just looked longer. The first response well maybe the one dog's hair is growing faster, both dogs I asked? I was not impressed at all with the Owner, he took it too offensively. Instead of stating something simple let me talk to the groomer, and we'll make adjustments (easy right?) , the response was well in you live in Fountain Hills(we were driving there because we liked them, I have referred them over and over) it was there are plenty of groomers out there...this is by the owner!! Are you serious?? This time they did, do a nice job, enough that I called in for an appointment. Thought everything cooIed down, things were fine, the next time around, didn't hear anything about reminders of grooming, found out we were taken off the calendar...The person at the phone had no clue to our name, not a big deal, but hey after 10 years, every 5 weeks. I placed a call to the owner, to see if there was a misunderstanding that we were cancelling, no response back. Nice....Needless, to say he was right, there are plenty of groomers out there, I just know our dogs loved it there. So if you're a client, stay quiet, because even a casual comment of the dogs hair being a little longer, you will not get a nice response....this was after 10 years...sad....Still shocked.
Jul 11th, 2023

When I lived in Arizona I used to go to the boutique/grooming salon and buy collars, leashes and get my Yorkie's hair cut (short on the main body and teddy bear face). She never looked like more like a cutie ever. The prices are a bit high for designers Susan Lanci but they also have great sales on the same products as well as different designers who are more affordable. They sell collars, leashes, bow ties, beds, blankets, travel bags, purses to carry the dog in, strollers, sweaters, shirts, pants and much more. Their grooming salon is very good for the price. They do not deliver so I am a bit upset but if I go on vacation back to my old stomping grounds, I would definitely stop by and I suggest you do to.
Apr 9th, 2023

We took our two new small breed dogs weighing only 7 pounds and the other nine pounds there for the first time blanca did a good job ..second time wasnt good at all we didnt say anything.we scheduled an appointment at 10 am so they wouldnt be there all day didnt get a call until 3 pm to pick them up..They were the last dogs there ?place completely empty I dont know how they were the last dogs if their appointment was at 10 AM ..they were shaking waiting by themselves just a horrible experience seeing them in that condition with their haircut not looking anything the way did the first time which was more of a defined scissor cut.. this time they just looked shaved, looks like they were rushed and they were just left for last due to them being pushed back in scheduling my poor puppiesone shaved because they said there was matted hair on her legs she looked so sad .. I know the matting on her leg was not that bad, but I just said OK I shouldve just picked them up at that point this was after them being there for two hours that they called they dont have the time to correctly brush out and round out the legs they mentioned we should bring them in every two weeks! Seriously! They over book at this place money comes first Dogs comes second ..I realized just on their scheduling and how they say theyre always too busy so anyways we took them for the third time and the gentlemen did their hair didnt cut their nails, the hair was different lengths on their legs not scissored cut nor rounded at all long hair on back legs looking a mess !..both dogs have ponytails ..he cut the middle of their ponytails on forehead in the middle of the eyes so now we have to wait for it to grow back out!!!! OMGI the boy looked like a old man with a beard?? I dont think he was familiar on how to cut this particular breed and we showed them so many pictures the first time we were there I think over 20 pictures on exactly how we are growing out their hair on their faces I almost lost it seeing this ! My mom wanted to cry..It didnt even look like they got scissor cut. It just looks like they got bathed by the lady who does a wonderful job they smelled clean and thats about it but anyways, this place is over booked and they put money over the dogs and we wont be going back .after going in letting them know that the dogs looked the same when we picked them up the gentleman I believe Gabriel not looking anything like previous cut . Prior to this we went to Yvonne who no longer works there ..gentleman told us to go to her instead but weve been going here for years ..both of those dogs have just passed recently and this is how we get treated with our two new puppies so sad.Weve only been there three times with our new puppies, and we never said anything even about when I realized coming in and a customer walking in behind me I heard groomer saying to associate that there 45 minutes late and customer saying sorry were latethey do play favorites because at that time they said my dogs would have to wait and when I said that we are on time actually 10 minutes early why should we have to wait ? While customers that are running late especially an hour to 45 minutes that doesnt make any sense. I believe if a customer walks in 45 minutes late, they better turn around and reschedule you cant pick who first is what I thought in my head ? Why would they push our appointment back when we are there early.I would stay away from this place if you want more of a not so rushed experience and your appointment not being honored by someone playing favorites having someone take a customer thats 45 minutes to an hour late before for you doesnt make sense ? I prefer having someone thats more caring and understanding about how you feel and I never thought someone say that we were complainer. We were very nice and very patient and very quiet about how we felt but not now After reading all the reviews, I dont think Im alone.. . I felt bad about everything especially how my mom was treated.when I wasnt there.
Mar 25th, 2024