Sleep Number

Three years ago I bought a m7 360 Smart Bed. It is a very comfortable bed, however, 3 years in, one side of the bed will not keep the air all night. In my 70s and following the fix it yourself aka troubleshooting video, I do not have the strength in my hands to remove the tubing that they indicate in the video. You must text only with offsite staff . After asking me to find someone to help ( neighbor/family), I said that is not possible, they said we can send a technician out for $149.00. Really!!!!! At the cost of this system, you would think that would be a part of the purchase. The only reason I gave a 3 star to the review is it was a super comfortable bed. Had no idea, you had to be a do it yourself repair person and that there would be problems within 3 years.I am a gentle sleeper so no using the bed other than sleeping. I advise people NOT to buy a sleep number bed unless you are a handyman by trade! Communication and assistance are nil with this brand. If my bed was older than 3 years, Id get rid of it and buy a different brand for sure! Buyer beware.
Feb 2nd, 2024

Horrible customer service. Bed was set up but they forgot to fill up one side with air which left me climbing a mountain out of the trench that was created. I was told to :just lift the mattress up and see if the "hose was connected and if not then to get it connected while lifting the mattress up. The mattress weighs much more than I go and I am 75 years old. I got this adjustable bed because I am having 2 knee replacements and they knew this and sold me the bed anyway. The mattress does not bend at all when the foot is raised up which then leaves your legs straight up, not bent at the knee as it should be, especially after surgery. I spent 51 minutes on hold for customer service the first day and tried multiple times to get through with the same results. I have yet to get it straightened out. The tech says the mattress is not supposed to bend... "the sales people told you wrong". I am so distressed with this horrible experience and now have to fight to get the "warranty". Don't believe a word they say.
Jan 23rd, 2024

Dec 20th, 2023

Oct 15th, 2023

There was one very negative aspect of my trip to the Sleep Number store! In order to purchase a new Sleep Number bed for a recently acquired house, I was forced to leave the snug embrace of one of my current Sleep Number beds. Might the company figure out a way to bring the products to me for in-home comparison? I'll bet Sharis DeJaynes, my stellar sleep coach, would be able to figure out how to arrange that! My Sleep Number shopping experience would then be absolutely perfect!
Sep 8th, 2023