Steve Froehle: Allstate Insurance

Aug 15th, 2023

Been woth this office a pong time. They have great customer service.
Nov 5th, 2022

Sep 17th, 2022

Their rates are great and the personalized service is top notch. I love that they touch base a couple times a year. They're very responsive and I've saved quite a bit of money with them. Highly recommended.
May 24th, 2021

I can see theres quite a few 5star reviews for this agency but they are all a few years old. Something has happened to this place because if I could give it zero stars I would. They let my car insurance policy cancel because there was an issue with my auto monthly payment. I had thought the money was being taken out of my checking account but instead it was coming out of my debit card which I was forced to change because it had been compromised. All they did was send a few emails and no other form of notification such as a phone call or a written mail letter. I dont think everyone always looks at their email. I actually only look at it if Im expecting something because theres just so much junk email that its ridiculous. I cant believe they would let your policy expire without attempting any other kind of contact except a few emails. They are supposed to service your account not to mention loose customers for the company they supposedly represent which is Allstate. I spoke to Danny at their office and he did not seem in the least bit phased about it not even an apology and he said it was my responsibility to take care of my insurance. What are they there for?just to collect a commission and thats it. I found out about it because I got a notice from motor vehicles saying I had no insurance and that my registration would be suspended. I realized I had not been insured for a month and a half. To make matters worse they told me because I had an interruption in coverage I could not get another policy with Allstate until I had coverage for 6 months. The only policy they could offer me was with one of their national partners and the quote he sent me was for $315 more for 6 months or $53 more monthly That quote was for the minimum requirement needed on insurance. Aside the fact that they caused me to drive without insurance for a month and a half and thankfully I didnt get into any accidents or I would had been seriously screwed now I had to pay so much more extra. DO NOT USE THIS AGENCY FOR YOUR INSURANCE NEEDS. Their service is horrible but they dont even seem to care much if they lost a customer and caused them undo grief. HORRIBLE SERVICE.
Jan 19th, 2024