Bryan McKinney: Allstate Insurance

I agree with T Dub, the previous reviewer. I have been with Allstate and Bryan's office since about 2015, and customer service used to be excellent and I never had any issues. But recently in the last month I have been trying to get ahold of them since I was looking to add some insurance, and it is like this office no longer exists. I have tried many times to call and email, and have received zero response from anybody. I got connected to another agent who as it turns out, used to work for Allstate and Brian in the past! He really liked working for Bryan, and when he was at Allstate he had no issues. But even he said, "I've reached out, and I can't figure out where Bryan or anyone else is". All in all, whatever is going on, I hope everything is Ok with Bryan's office, but I also can't sit idly by and wait, so I am moving over to the other agent and insurance provider. At this point I can't recommend Bryan as an agent and his office.
Feb 1st, 2024

My Agent (Bryan) is NEVER in the office and impossible to get a hold of. I have been trying for THREE MONTHS!! You call, email and send smoke signals... and if you are "lucky" you will get one person to answer. However, that person name is Lexi and she seriously has ZERO idea what is going on in the insurance world. Enough is enough... I'm calling around today to move all my policies to someone else that actually knows what they are doing. I bet it won't be as expensive either!
Jan 28th, 2024

Does not respond to email or phone calls. Will be taking my business to.an agent who cares about earning my business.
Jan 25th, 2024

This branch is incredibly incompetent. Hate to say this, but beyond frustrated working with their staff to produce appropriate documentation. The only consistency is them passing me around multiple times to various corporate numbers.
Oct 11th, 2023

Worst agent I have ever had. The agency and Bryan have been very inconsiderate of my needs and over charges to my policy. I would strongly consider a different agency as Allstate is a great company.
Sep 28th, 2023