SmartRent

Nancy Sasko _{on Google}

Feb 11th, 2024

No Support, on hold for 15 minutes. Locked Out. They just installed 1100 new locks and they can't beef up their support staff!! This is a sub par company. Stay away! One star is generous.

Gina Fay _{on Google}

Jan 22nd, 2024

This company is terrible!! They make it impossible to create an account on their App so that I can control my smart lock! Worst company of all time!!!

Poptokio Sales _{on Google}

Dec 5th, 2023

I rarely leave reviews but if I could give this company and more important its tech 0 stars I would. First the company support is super nice and I think they care, the issue is the tech just sucks. My community installed these this past year and its never worked, not just for my unit either.
Whats most frustrating is SmartRent tells us the consumer to contact our management yet our on site maintenance says they wont touch the tech, its a joke. Either way it is the worst piece of tech Ive ever seen and Ive had smart devices and locks in all my luxury rental buildings, this is the worst!
If any landlord or owner reads these then stay away and find another vendor. Its a great concept but not only doesnt it work my community charges $35 a month for it lol. Ok rant over.

KJ _{on Google}

Nov 30th, 2023

Moved into my apartment today and was locked out with the movers. I only had them 4 hrs by the way. Between having to work 3rd, no sleep, moving, and being locked Im exhausted. I called customer service to reconfigure the lock..still nothing. I was then asked to move the hub. The hub was 5 ft above the microwave. Good thing my man was there. He had to grab a ladder himself. After unplugging and moving it customer service walked my bf through the steps, still nothing. Unfortunately we both had to go to work and we are using the maintenance code. I dont like this at all.

B P _{on Google}

Nov 13th, 2023

After one week my lock stopped working entirely. Would not respond to the app nor touch.
Update: They fixed it and it works perfectly now