AutoNation Ford Scottsdale

Sep 15th, 2021

These guys are all about customer service. I reserved and bought my truck on online. I flew in and drove out in less than an hour. Autonation Ford Scottsdale prepared everything in advance even though the details had changed a few times they never complained. I was very impressed with their dealership overall. Thanks for getting me exactly what I wanted!
Sep 15th, 2021

Update on the below review: As mentioned below, I asked to speak to a manager and got to speak with Service Manager Mark Terrazas. He immediately took action to make things right, validated my concerns and improved my customer service experience. My SUV is being taken care of. He’s been the nicest and most helpful person and I commend him for that. Thank you for your help Mark! ————————————————————————— After spending almost $50K for a New SUV, I wait 1 month for a part of the seat panel that broke off to come in, that should be covered through warranty. I wait 1.5 weeks to get a service appointment, only to be accused of tampering with another part that attaches to the seat panel. I was told that I would need to pay for it out of pocket. Why would I attempt to glue anything if I know it’s under warranty?! My vehicle wasn’t even 6 months old when the part broke! And after repeating several times that I had not done a single thing to the vehicle and requesting to speak with a manager; I finally was treated with respect and dignity. I am still waiting to be taken care of though, a week and a half later, due to the other part they are waiting for. It’s been an awful experience. This all started in July when I made the initial service appointment and now it’s the second week of September. Smh 🤦🏼‍♀️
Sep 15th, 2021

I had my vehicle in for a recall on the brake line. Brakes went out on me on my way to work! When I went to pick it up when it was done it took them forever to find it! They returned it filthy (to be fair it was already dirty inside and out). They didn't even have the courtesy to even wipe down the greasy smears on the body where they worked. Then when I got in I had a low tire pressure alert! They couldn't even be bothered with filling that while it was in their shop! Very disappointed in the caliber of customer service I received there. Not to mention the guy who greeted me when I dropped it off had a big wet spot on his shorts where he peed!!! Disgusting.
Sep 13th, 2021

Talked to Eddie of the sales team before we made the long drive. At first we went to a couple of Ford dealers and both were increasing the sticker price of the truck but not autonation, Eddie was straight to the point and didn’t hide any numbers from us. Also the trade in value for our vehicle was higher than previous dealers. Would definitely buy from here if we get another Ford! Thank you guys!
Sep 13th, 2021