Kiehl's Since 1851

My wife asked me to buy it back in Taiwan from the United States, so I came all the way here. Unexpectedly, the products inside are complete, and the chefs are also very professional and polite. Also gave me some small gifts.
Apr 9th, 2024

There are words one could use to describe the Coarse, Unpleasant, Nasty, Terrible, Snippy personalities who work here. None of them are polite.
Jul 10th, 2023

May 15th, 2023

My boyfriend and I love their products and have gone through a variety of their products for a long time. I have been using this eye cream from them that I had finished but when I came in looking to restock on eye cream and possibly looking for something different. The employee came off a bit condescending when I gave a negative remark on the product (never saying I hated it, otherwise why would I have finished it). She continued to give her history on her place in the beauty industry, her decade of experience and how my experience with the product is unheard of and I was just applying the product wrong. Its completely acceptable if she would have suggested ways to apply it rather than go off on an awkward spiel so instead of buying an eye cream like I intended, we walked out.
Mar 1st, 2024

I love their products, but PLEASE make sure you use the correct shipping address. I called immediately after placing my order when I found out my Apple Pay changed my current shipping address to my old address. Customer Service could not change my order to the correct address. They told me to contact the carrier. I created an account online and called UPS customer service, and they can't change the address until the order is delivered....Kiehl's at first would not refund me or reship my order. After talking with them for a while and wanting to speak to a manager, they refunded me (but told me only this one time). They really need to get a better policy or structure in place in case this happens. Other companies are able to change addresses or resolve, especially if you are diligent in contacting them immediately.
May 24th, 2023