Chase Bank

I am truly grateful to the staff at this Chase location. I had some paychecks from my employer deposit into an incorrect bank account belonging to someone I do not know. Neither my employer nor my payroll nor the Chase call center staff were able to help in any way whatsoever. After about 2 months of back and forth I had all but given up on ever receiving my money. As a last ditch effort I decided to go in store and talk to real people. I wish I could remember the names of everyone who helped, but the team here seems strong and very knowledgable. With their help and the personal support from the branch manager Christie I was finally able to get my money. I'm very grateful for the kindness, expertise and empathy brought to the table by this store.
Mar 24th, 2024

Probably one of the worst experiences I have ever had in a bank. Couldn't believe how I was treated after trying to get help over an abandoned account letter from a deceased love one. Lady would not hear me, wouldn't listen to a thing I said and judged me the second I came in the door. Thankfully the folks over at the branch on Power and Germann were much more knowledgeable on the type of situation and got me on the right track. They profusely apologized for the treatment I received at this branch. Avoid this location if you like don't want to be treated like human garbage.
Mar 14th, 2024

The people here are a complete joke! Twice now I have tried to do business at this location and the it's literally a joke. The first time they wanted me to make an appointment 5 days later to open a business account, did it online in 3 min. Then today I go in and I have an appointment to talk about business loans, I kid you not the guy pulls up the Chase website, searches business loans and turns the screen to me and says this is what our business loan is, can't answer any questions literally has zero knowledge of anything. Wild how these people get paid for knowing nothing and being of zero help. All he could do was have someone else contact me from a call center he said.
Feb 2nd, 2024

Brenda's excessive questioning, despite all the documents being present, comes across as rude. She even hinted that she's pressed for time, seemingly attempting to hasten my exit from the bank. Isn't expediting such matters her responsibility?
Dec 22nd, 2023

Was no showed for a meeting without any warning or apology.
Nov 26th, 2023