Credit Union West

Susan Liptak _{on Google}

Feb 17th, 2024

Elvia A. was professional friendly and helpful with our notary needs. She also was able to answer a question that was unrelated. Thank you.

Kelly Boyd _{on Google}

Feb 17th, 2024

I wanted to give a shout out to Alexus at the Prescott Valley branch. She is the best MSR CU West has. We both worked in a credit union and know what good service is supposed to look like. A couple of weeks ago we came in with a sizable cash deposit. She was quick, accurate, efficient and helpful. She also told us we could move our checking to one with a higher interest rate and did it for us in a couple of minutes. We always look for Alexus when we come in to the PV branch. She is an asset to the credit union. Thanks, Alexus!

Elite MT Athletics Coach T _{on Google}

Feb 4th, 2024

Elvia was helpful, kind, and courteous. Everyone at the branch was amazing. I am so glad I switched!

Robert Johansen _{on Google}

Jan 15th, 2024

I made an appt and went to the credit union to close an account. Upon receiving my AZ DL, the teller informed me that it had expired 3 weeks prior and I could not conduct my business. I then went directly to MVD and got my AZ DL renewed with a paper temporary and the hard card to be received by mail in 2 weeks. I made another appt that same afternoon at the CU and, upon arriving at the credit union and seeing the same teller, was told that I could not be assisted with my hard expired AZ DL and paper temporary copy. I asked the teller to check with the manager, and was then told that the manager agreed that this ID was insufficient. I then asked to speak to the manager, and after waiting 30 minutes, I was invited into the manager's office and informed that my ID was now sufficient. Needless to say, this was pathetically poor customer service. I had over $100k on deposit in this CU and one would think a little more attention would be paid to getting things right. Additionally, I had been trying to use this CU's ATM approx a half dozen times...with the ATM being down...I stopped trying and just began going to BofA. All of my customer contacts at this CU have been unsatisfactory at one level or another. Once my last CD has matured in 3 months, my relationship with this institution will be ended. There are too many competitive financial institutions out there to have deal this poor service.

Frank Selga _{on Google}

Jan 1st, 2024

Great experience opening up checking and savings accounts. Convenient location, drive-up ATM window. Walked out with our debit cards in hand and ready to roll!