Banner - University Medicine Women's Institute

Nice enough staff but I don't feel well cared for or like a valued patient. It takes forever to hear back from anyone. I've been waiting 2 months to schedule surgery which was supposed to be this month because that's when my schedule allowed for it but isn't bc they dropped the ball. I schedule appointments with my doctor and seldom do I actually meet with her, instead I'm stuck with her resident after waiting weeks or months for an appointment. While I like the resident, I didn't sign on with this doctor to never actually see her. I'm over this place and this point. Much better care at Mayo Clinic.
Feb 23rd, 2024

Disappointed with this place.
Sep 23rd, 2023

Love it here !
Sep 14th, 2023

I called trying to be seen by a doctor and the receptionist was extremely rude. I ended up not even continuing the call because the way the lady was speaking to me . Im pregnant, and pretty emotional, and that lady was completely non sympathetic at all . Just 100% rude .. I guess I wont be going there ..
Aug 3rd, 2023

I have not had the experience that most of the other people here have had. I have been to multiple locations and they've all been very nice and staff has all been very nice and professional. The only thing I will say is that communication is sometimes a challenge. Like they say they're going to call to schedule surgery, PT or injections but they never do. You have to call them and usually leave more than one message. I was sent to Dr. Mahnert by the VA hospital after previously being at St. Joes and getting nowhere with them after a year and a half. The pelvic pain and surgery department at dignity St. Joe's is a joke and after a year and a half even my doctor, Dr. Castellanos, bailed out and left them. Since I've been at Banner, Dr. Mahnert has always been very straightforward, informative and supportive. This is exactly what I want in a GYN+ I recommend this place if you're looking for pelvic pain specialist. *I will update this post after my surgery this summer. Post surgery I like this place even more. Dr. Mahnert is everything I ever wanted in a women's health doctor as well as an exceptional surgeon. The residents and techs are equally professional and supportive of their patients.
Oct 4th, 2023