Jackson Hewitt Tax Service

I am extremely disappointed, and I feel I was misled by your members that your Greenway location. I made an appointment with Marie and took both, my 2020 and 2021 documents for your office to process my Taxes and clearly quoted me a price for $109.00 for my 2020 tax returns and $120.00 for my 2021 tax returns due to your preparer saying they were extremely simple to prepare. I then made an appointment to sign and pay for my 2021 returns and Robert increased the price to $199.00 and I was very shocked when he quoted me this price. I immediately asked him if they work on commission as I did not understand how two preparers who work for the same company and follow the same guidelines and are supposed to be experts in the subject matter can quote such a big difference in prices. I was not happy. Robert then called someone at another office to honor the price they gave me for my 2020 tax returns. However, I received a call from Marie yesterday April 14, 2022, and she informed me that they could not honor the price the first preparer by the name of I believe Joylene gave me prepare my 2021 taxes. I feel this is unethical, unprofessional, misleading and is bait and switch to just get customers to come in and then when is time to sign the prices are changed. I will definitely post this experience on my Facebook and the Google reviews for your company. I believe is was a mistake for me to go to Jackson Hewitt and not H&R Block just to save some driving distance.
Apr 14th, 2022

Mar 16th, 2022

Felisa was amazing!!! Great experience We will be back again next year!!!
Nov 9th, 2020

Great place very friendly love it I definitely will be back thanks for everything
Jul 24th, 2020

Felica was amazing! Very professional and fast! Double checked everything! Love coming to Jackson hewitt customer service is amazing here!
Jun 4th, 2020