Southwest Therapy Specialists, PC

Getting my back together...
Mar 8th, 2022

Life changing. Amazing staff that truly care and engage. Highly recommend!
Jan 30th, 2022

Jim and Christine are great; sad they have to work with an owner that plays games and acts as if she is "always there for her patients"...something is wrong when your staff doesn't stay maybe it starts@ the head....water pt. 1day a week...Although offered the owner never gets in and they double and triple book people the same time...forget getting one on one..unless your private pay and wealthy than u have all the attention in the world...
May 25th, 2021

Great place for Therapy and friendly, knowledgeable staff.
Nov 16th, 2020

My first experience with the front staff was with Bobbi. She is very rude and when it came to explaining my insurance, she insisted that she knew more about it than I did. I never wanted to deal with her from then on because she was just very arrogant. She should not be at the front desk where she is the first person you are greeted by, & that's if she takes the time to acknowledge you at the window! Then initially dealing with Susan she seemed very friendly as she did my first aquatic session and 30 mins into the session she had another therapist finish out the session. I have Lupus and Adrenal insufficiency on top of a number of health issues and Susan was aware of this. So severe fatigue is a major side affects from Lupus & Adrenal insufficiency. I had to cancel due to having flares. I had to also cancel 2 times when I had my menstrual cycle. I would only go twice a week due to the distance. So one day I called and spoke to Bobbi and asked her to have Susan call me to no avail. I wanted to discuss my situation and see if we could come up with a plan that would work best for my needs, because aquatic was really helping me and I didn't want to discontinue. So by the time Susan returned my call she stated that she was discharging me from the clinic and sending a letter to my PCP, which she never did to discuss when I could come back to their facility when I was ready to fully commit. Well when I spoke to Susan that day to explain about the days I had missed, she assumed it was just because I wasn't feeling well. I then informed her that when I am having and Adrenal flare I can't drive let alone stand up. Because it affects my Blood pressure and Blood Sugars to the point of me passing out. I was doing this not only for the safety of myself but for the staff and other clients in the water. Susan also then explained that I didn't need to miss days just for being on my menstrual cycle. That other woman continue to do their aquatic therapy and I told her I don't use tampon products and she stated, the other female clients don't either and said they get in the water without anything which is a violation of blood borne pathogens and should be stated and posted in bold print before any client gets into the waters that way they have a choice to make whether they want to enter the waters that have other humans ( bodily fluids = blood ) in the water. Even if Susan states that the machine she has is filtering it out. There is no machine made to filter out microscopic particles of that nature. This is why, there are OSHA guidelines that need to be met! So for Susan to even think I would want to return to a place that allows this, the answer is No! Nor would I ever recommend any of my friends or loved ones. This place needs to be evaluated for the dingy bathroom shower and floor mat that one has to step on barefoot if you don't have swim shoes. Otherwise you will get fungus from walking barefoot. They never have hand soap to wash ones hands in the bathroom. I can go on with the many issues they have. It was God sent looking out for me because if I would've know from the beginning what Susan had shared with me, I would have never stepped one foot into the water. The only two people who took their jobs serious were my aquatic therapist ( not susan ) and Brain who did my intake.
May 9th, 2022