Phoenix Perinatal Associates | Biltmore

I really do NOT like this place AT ALL! The girls in the front I guess do not mentally comprehend. They will literally schedule you on the days you tell them doesnt work for you. I dont feel safe with my upcoming cesarean. I was lied to by a doctor. Stating that one of my twins could be flipped to where he would be presenting head down, checked my cervix and stated I could try a vaginal birth being that he could baby as head at the cervix but got a phone call with a scheduled cesarean. But that wasnt discussed at my appointment. Tried scheduling my last visit before my cesarean and they are fully booked so they booked me on a date that doesnt work for me!!!! Im just over this and wish I could find different providers.
Mar 22nd, 2023

Horrible place. Told me I never scheduled an appointment when I specifically did. I talked to someone and scheduled. They were so rude about it. I wasted gas money, money on a babysitter and my time.
Mar 16th, 2023

I would NEVER recommend this place to anyone. The girls working the front desk are RUDE & UNPROFESSIONAL. I'm glad they are CLOSING
Nov 22nd, 2022

Will never recommend this place, it was an urgent referral from my OB dr but Mary did not book the appointment for me than keep arguing with me to say I had to call the office to book, however on the phone she had told me there was time that was blocked for me since it was an urgent referral and I told her I wanted her to book it, she was off for couple day and I have genetic counseling, the counselor told me my options and what test I can do as next step, however when I call Mary to confirm the appointment the arguments started, she never book the appointment and was accusing me it was my fault, I try to deescalate the situation but she was keep raising the voice at me regarding to it was my fault and I was not happy. If it was miscommunication its still not professional to yell and accuse the patient over the phone, especially with my situation I made sure to book all the appointments, after arguing on the phone regarding to the appointment she tried to transfer me to the manager. Was on hold for more than 8 mins than after the hold it was the same lady. She said the manager has arrange the appointment so I said ok I want to get the ultrasound. Than she started laughing very hard and kept laughing at me than she said so the appointments was to have a CVS test but your been arguing with me on the appointments you dont even want ? You cannot even get ultrasound until 18 weeks. But like I mention earlier I just had counseling with the genetic counselor and the counselor told me if I was not comfortable with the CVS I can just get the ultrasound. The ladys attitude was very unprofessional and I was speechless by the way she spoke to me. It is already a sensitive subject nobody should be treated like this.
Nov 17th, 2022

Very bad experience, very bad service, very unprofessional on their part, they make you feel like they don't care about your health or that of the baby. I don't recommend you go here.
Nov 7th, 2022