Bellhop Movers - Phoenix

Online reservation was easy, but no where to apply the code I was given by my property management company. On the day of the original move, the truck and one guy showed up then left 38 minutes later, got a phone call that they were attempting to find a replacement person as someone couldn't show up due to their car being impounded and rescheduled me 4 days later almost jeopardizing my lease. Aubrey CH was my initial contact over the phone, told me she would call me at 6 pm after the second move attempt. She never followed up and was not very professional. Michael and Wylie made it the best they could, I would give them 5 stars. But overall a inadequate managed company with poor quality communication.
Apr 3rd, 2024

Terrible moving service. Unprofessional and unreliable. They will call you 5 minutes before your reservation time to say their truck broke down. Gave us multiple excuses and time changes only to eventually say theyre not coming (no reason given) and try to reschedule us later in the week. We canceled the reservation. In response to businesses reply: Youre right, your next available of 4 days later did not work for me and you made NO offer of a discount. And its clearly not rare for you to not fulfill your reservations based on your other google reviews. Stop lying on your business listing. Do better
Mar 27th, 2024

Movers were decent, could have definitely been quicker & they also WAY overcharged me. We even bought them lunch & they charged me for the time they took to eat!!!! Never ever again.
Jan 1st, 2024

DO NOT USE BELLHOP! There is no way I would recommend anyone to use this service. I will be reaching out to the Redfin agent that suggested them to us and im sure they will no longer refer them either. But here is what went down. We scheduled this company for our move a month in advanced, everything was going smooth, decent communication, an app to see who would be moving you.. ect. Everything broke down day of move. We woke up early, finished some last minute things and then went and got one of those jugs of coffee from Starbucks for the movers. While sitting in SB waiting for the coffee, 20 minutes before our move was scheduled... We get a call saying the moving truck had gotten a flat tire and we would have to change our move to 3 days later. Obviously raised a stink as it surely does not take 3 days to change a tire. So we head back to our place to regroup. We get there and to our suprise the moving truck is sitting just outside our gate waiting for us. We then call the company letting them know that the moving truck was at our place, while on the phone 2 of the movers showed up as well. The company had 0 clue what was going on the entire time. They gave us multiple reasons why the move could not happen that day, clearly lying about the reasons since the moving truck showed up with no flat tire and 2 of the 3 movers were there too. They found a replacement to come in for the guy that called out, but he was only there for 2/5 hours of our move and they charged us for him being there the whole time. I ended up moving items with the crew the whole time since we were down a person. If I wouldn't have done that, the move would have taken significantly longer and we would have paid even more. Terrible communication and service overall.
Dec 22nd, 2023

Michael and Chris were perfect for our move. Very professional and skilled at loading and unloading. Hard workers are difficult to find. These guys were that and more. Two thumbs up.
Nov 10th, 2023