Sauce Pizza & Wine

I previously used to be a regular at Sauce, but after my experience this weekend, I will not be returning again. I used to go about once a week because the food was decent for the price and quick Italian food. It's been a couple months since I've been, so when I went in this weekend, I was disappointed in the awful service and attitude of almost the entire staff. Everytime I order the pasta, it always comes almost completely dry. For a place called "Sauce" you'd think you'd be able to taste or see some sauce on their pasta (see pic). I've always accepted this issue by asking for an extra side of sauce, which they always gave me at no charge. This time, they charged me $1.25 per side. I happily obliged, I understood with inflation and said "no problem". I asked for 2 sides for both my friend and I. When they gave them to me, I'm not kidding when I say that the side container was maybe 1/6th full. It was maybe 2.5 tablespoons of extra sauce, when the container itself was probably 1/2 cup large. My pasta was already clearly completely dry, and I also happily agreed to pay $3 total for extra sauce. Most places charge AT MOST 50 cents, but I still didn't complain about the charge. But after seeing the fact that they gave me essentially nothing but still charged me a ridiculous amount for what I was given, I was disappointed. I usually am not one to go back and ask wait staff for anything when this happens, but I've had a terrible weekend full of family tragedy and literally all I wanted in that moment was to confide in some comfort food. I politely asked the cashier if it was possible to fill it up more, and even apologized for the hassle. While she was sweet and understanding, I saw her walk over to the kitchen staff. Bare in mind that the kitchen is open, so I can see everything. 3 chefs rolled their eyes, threw up their arms, and I heard them say "Are you effing serious?!". They filled it up a tiny bit more and hastily gave it back to the cashier to hand to me. Honestly, it made me want to break down crying after suffering through the weekend I had, knowing that someone couldn't give me the slightest bit of kindness to do the job they are paid to do. I understand that customers can be very tough these days, which is why I was extremely and overly polite about it. I asked them to take 10 extra seconds to give me something that I not only paid for, but I OVERpaid for. Makes you wonder how they would have acted if the kitchen weren't visible to guests. Overall, this was it for me and my regular attendance at Sauce. For the quality, the high prices for fast dining, and the rude service, it is no longer worth it. Very disappointing.
Jun 25th, 2023

So slllooowwww!
Jun 2nd, 2023

The manager was very nice, they gave me a free desert for my birthday. I always come back to this location, its so quiet and the food is always on point. Thank you for a great evening! See you again soon! (:
Jun 2nd, 2023

May 23rd, 2023

May 20th, 2023