Keystone Automotive - Phoenix

had to have my motor replaced after having a bad motor given to me the first time and then the replacement was also damaged and needed to be returned needs to have Better handling especially after we payed over 3,300.
Nov 22nd, 2023

Such great service and great prices will be going there now on
Aug 16th, 2023

Dec 11th, 2022

This place is horrible. My boyfriend order a part for pick up and the wrong part was pulled twice. The staff does not answer the phone and when they do, you are kept on hold for longer than 10 minutes.
Feb 23rd, 2022

If a review of zero was possible, I would select that. Initial contact with the phone sales team was positive and price for the part (1995 Bronco hood) was reasonable. That's where the "good" ends. This part is not a CAPA certified part (VALUE type) and I knew that going in, but elected to purchase anyway to see if the quality would meet our needs. Prior to traveling the 90 minutes round-trip, I called and asked the size of the crate or box this would come in so I could decide if my trailer was needed. After a long delay, the answer was, we don't think you need the trailer but nobody could look at the packaging . . . this would prove to be ominous. As the Keystone employee pulled up in the cart with the hood, I immediately was stunned by the fact there was NO packaging of any sort . . . just a single piece of cardboard it was leaning up against in the cart (not even taped or attached to the hood). I immediately told the employee my concern and said we need to fully inspect this part. Who ships or stores a body panel in a condition like that ??!! He set up a rack, and I helped him move the hood (again, no crate or box - it did have 3 small 3" styrofoam edge protectors on the bottom). There was no damage or issues, so he helped me take it over to the truck where I luckily had brought a ton of blankets and supports for it. Turns out this aftermarket non-CAPA part did have serious fitment issues that were waaaay beyond the work we would need to do to the original hood. So I called Keystone and asked if the part was returnable (it had been 10 calendar days). I provided the Invoice # U2608597 . . . they checked and said yes, "bring it down and we will take care of you!". Upon arrival to Keystone (3/28/24 @ ~11:00am), and as we went to take the hood out of the truck, the employee said "No way we can accept this without the box". I carefully explained the prior events, he argued with me continuously, and finally I said to get his Manager. His Manager played the same tune and basically implied I was lying. I said let's find the cart driver and he then said he was going to go pull up the surveillance video - fantastic, validation for me !! He comes back 5 minutes later and says there is "No video" (you could easily tell he was lying). I asked why my specific pick-up would have no video, he stumbled and said "We did not record that day, it was a Monday". Clearly lying he repeated the "policy" of returns require packaging. Understood, and I get that, but there was NONE for my part and he could not have cared less and walked away. Now I am stuck with a part I don't need and a greater project cost. NEVER trust these guys !
Mar 27th, 2024