Banner Home Medical Equipment

The billing department is a complete shambles. When calling, everyone gives a different story. There is a disconnect between Banner HME and Banner Health which does the actual billing. A supervisor told me last week she would call me back the next day. No call. Today someone else called who had no idea what I originally called about and kept talking over me. I hung up. In addition the website for Banner billing has inaccurate information and doesn't post the latest payments already made in months. Really an awful company managing the public's health system. This place is beyond terrible. Billing issues remain unresolved. No call back on ordering replacement equipment. The unresponsive response solved nothing. I have already spent numerous hours on the phone and keep getting transferred between the same two people who can't resolve the problem. Despite liking my doctor, I am done with Banner. I'm finding a new physician so I won't have to deal with them anymore. I'm also writing to the Arizona Dept of Health Services. Given the reviews posted, it appears I'm not the only one experiencing poor service from Banner.
Feb 21st, 2024

I've called to ask for some help with a machine , they tell me a therapist will call me back and no one ever does. They are pretty efficient at taking my money. They also make you drive to pick up any small thing no matter how far to go. This company is the worst. I made a payment arrangement for my CPAP and I still get these vague charges for visits that never happened or for my machine. I've ordered nothing new from them because they are useless and no one answers the phone. Today I got a bill from a collection agency even though I was on their billing site last week to set up a payment arrangement because my card was stolen and it showed me up todaye. Today there are a bunch of new charges even though I paid other charges in addition to the payment arrangement. Their billing is so vague you have no idea what you are being charged for. I pay, my insurance pays and yet magically charges still show up and I have not been there in months. It is all very sketchy and no one answers the phone in billing. My next choice is to file a complaint with AGs office .
Feb 2nd, 2024

This place is below a ZERO rating. Rude employees and cannot get an order correct. 20 day waiting period for supplies because they are busy!! AVOID
Dec 4th, 2023

I am so frustrated with Banner after multiple billing issues (being told I had to pay X amount (100.00 more than my insurance said when I questioned that, they informed me they would refund any overpayment), (and getting a credit of only half of what I paid), to name a few. I don't know why there are so many issues with what should be a simple process, but here we go again. I called to order supplies. The person I spoke with stated they would run my insurance, call me back in 3-5 days, collect my payment, and then ship my supplies. She then explained (after I questioned this, which had never happened in the past) that they can't run the insurance when we call to order because it takes too much time, leaving others with a long hold time (by the time she explained all this, she could have run the insurance.) So finally, they called and told me I owed a hundred and some dollars. I paid, and they assured me my supplies would be shipped. After waiting two weeks, I called and asked where one of my items was and how much longer it would take to arrive; after a long hold, they stated, "Your item didn't get ordered." I explained when I was on the phone, and the person reviewed my order (twice) that the item was on the order. The kind person assured me it was on the way, and I did get it within two days. NOW, three weeks later, I get a bill for over 400.00! They told me they ran my insurance, and I paid the balance. The whole point of waiting 3-5 days for you to call me was to have an accurate cost of my items. My conclusion is the need for a new operating system, hiring procedures, training programs, or just stopping the deceptive billing practices.
Oct 9th, 2023

Worst customer service ever.
Sep 21st, 2023