PNC Bank

Dec 16th, 2022

I reluctantly gave this branch one star. ( only because thats the only way to leave a review) My sister recently passed away, and she banked with BBVA. She was very happy with them. I went in to PNC this morning to close her account. I have never been treated so rudely, and disrespectfully. I would never bank here, and would suggest they get new staff, that knows how to conduct themselves in a professional manner, and put customer service first. Then went to another branch, and they were great.
Dec 28th, 2021

If I could give this bank zero stars, I would. Ever since PNC took over BBVA, their customer service has been just horrible! First, they changed over my account and returned all my automatic bill pays saying there was no funds! I had plenty of funds to cover these bills! I went in, and all they would say is that they couldnt see the transaction. Second, I HAVE BEEN DOWN THERE THREE TIMES, to close my accounts because I moved to chase due to their lack of service! Each time I went to PNC, I was told they closed my accounts! They even shredded my debit card! But after each visit, I am still getting account alerts and just got a bank statement today!why are they keeping my accounts open, even after I requested them to close them? This is absolutely ridiculous! Stay far away from this bank!!!! Their app is terrible and their customer service is just as bad!
Dec 25th, 2021

I had accounts with BBVA Bank. The bank was purchased by PNC bank. I have called 4 separate times to get online access. When the customer service person is unable to help me I get transferred to another department where I am put on hold again. On the latest call, I have been on hold for an hour and thirty one minutes. I hate this bank and plan to close all my accounts with them.
Aug 23rd, 2021

New bank ,new costly fees and new company.5 dollar fee per month to have an account.Steep cashiers check fee. I closed my account and took my business elsewhere. I am done with PNC.
Jul 28th, 2021