Bank of America (with Drive-thru ATM)

Went in to get under my husbands bank account. The older (oldest) lady there told him she could not assist him because we needed an appointment (cool then do that) and then she was soo annoyed and told us they were booked out for the next 3 weeks (cool make us an appointment after 3 weeks). She then proceeded to tell us to go to another location to get under his bank account (wouldnt every Bank of America location have appointments like she claims their location does?). Ill be waiting there for her next shift and seeing how many people she actually does have under appointments booked for that day. She sounded LAZY and looked like she did not want to do her job. Hopefully someone fires her because there are hard workers willing to get paid to do what she does. (LISTEN TO THE REVIEWS AND DONT WASTE YOUR TIME HERE)
Mar 13th, 2024

Worst customer service. Under staffed. They dont care about customer needs. Its been like this for more than 2 years now. They never pick up the phone and it you go there, they tell you take an appointment for every little thing. Also, always out of deposit slips. They will tell you they just ordered it. I was hoping I will Get some help from the manager but she was very rude. Now I know where all the staff is learning the customer service lessons .
Feb 7th, 2024

NEVER answers the phone
Dec 12th, 2023

Incredibly rude customer service from the front. I had some questions and the man at the front didnt even bother to look up from the computer or make eye contact.
Jul 10th, 2023

worst bank in world, customer services also the same .. i opened account after week suddenly account closed and they are telling go to bank and open new account. Stupid bank why they created initially and why they are asking go bank and open new account, because of these things my paycheck was delayed ...!
Apr 12th, 2023