Collision Center of Peoria

On 3/11 my car was repaired. I appreciated the great customer service from the leadership at the top to bottom. I would recommend this place to anyone. Great work Peoria of Acura Collision.
Mar 7th, 2024

Pleasantly surprised by now nice the whole experience was, start to finish. Good, clean facility with some nice hospitality touches, a friendly front desk staff, lots of nice status update calls/txts, professional and easy all the way through- and the work done seems good too. Hopefully wont need to use again (who loves accidents), but def would re-choose them.
Feb 28th, 2024

Our 21 Mazda had $8K of damage. I called a local shop who gave me an 11am or a 1pm estimate appointment time. There was no way for me to make those since I work. I then called Collision Center of Peoria and they said just bring it in when you have time. I brought it in, Tyler was my customer service rep. He did the estimate, got my information, was very communicative throughout the process with texts and calls. He was respectful of my schedule and when I picked up the car, it was perfect. I tend to be skeptical of workmanship but I the work was flawless - even with 3-stage paint! So glad I chose them. Thanks Tyler!
Feb 11th, 2024

Great company, they did a phenomenal job on restoring my Mustang into its original condition. Jordan, Matthew, and the front desk girl were super nice, professional, and welcoming. Taking into consideration the holidays (Christmas and New Years), the job was done fast. They did all the dealings with the insurance company and the rental car pickup and return setup. Everything was smooth and I'm happy I chose them. Definitely, I can recommend them to anyone needing a professional and fast repair on their car. Thank you for the good customer service and experience!! It was my very first accident, and you guys made it pain-free. Z.B.
Feb 2nd, 2024

Sighs* - PLEASE AVOID THIS PLACE AT ALL COSTS - went against my better judgement after reading past reviews prior to going to this place, however still went. Sent my vehicle here for door damage. The start of the process was easy, however weeks into having my car I start getting calls from my OWN personal insurance saying they have not returned multiple emails and or phone calls leaving voicemails. Until I had to go in there and start asking for information my insurance is asking for. The ladies in the front were oblivious to the information and would always either text "Bobby" but Bobby was never "available" and Brent would always come out and "assist" I had my patience with them I truly did - always gave them professionalism and gave them the benefit of the doubt of they are doing their "part". It wasn't until week 3 until they started working on my car. Urging them that my policy was only allowing me a month with a rental car and then would have to be responsible. I would ask for Bobby since he is the Manager on site and should take accountability for their negligence. Not one time did I speak to him - I had a total of 16 calls in 39 days and I only received 5 calls from Brent. From not hearing from them I went into the shop again asking for Bobby. The ladies would say he is here and would be with me until they receive text messages from him and I would get told "he left" mind you waiting for 30MINUTES!. By then I was paying out my own pocket each day for my rental and all I wanted was my truck back and would never get updates or what was going on with it. Brent will come out and "SAVE THE DAY". Nothing against the guy but I almost felt bad for him. I knew he didn't want to talk to me because he had no answers just excuses. Fast forward to Day 39. I receive the call that the truck is ready. They bring out my truck without my awning on my truck and my emblems missing. RIDICULOUS! - I saw the guy go to the corner of the shop and pick up my 500 dollar awning filled with mud and bird crap. Just shows how they care about YOUR CAR or personal belongings and to make matters worse the past two days I have been cleaning the inside of my vehicle!!. It seems when my truck was in the shop paint dust got all over inside my seats and personal belongings. Absolutely disgusting with no apologies almost feel like they did on purpose because how bad I was on them. PLEASE IF YOU GOT THIS FAR READING AVOID THIS PLACE. they do not care about you. First thing they asked for was my deductible but offered no explanation for anything else. I will be reporting them to the BBB as well. Van Tuyl Group if you see this please. This place needs a major overhaul in leadership and accountability skills BOBBY BE BETTER!!!! - I am now in hole 378 dollars from personal rental fees and car cleaner ohh and buying my new emblems for my truck. Shame on them.
Jan 13th, 2024