Service King Collision Peoria 75th Ave (Now Crash Champions)

Richard Engles _{on Google}

May 13th, 2023

I used this company once before and will never use it again. I had my car towed in on Sunday and was told it would be put up on the rack for an inspection either wensday or Thursday and now on Friday I call to get my estimate and low and behold now they are telling me maybe next week. No employees take any responsibility and have oh well attitude. I would not trust this place to fix any vehicles and would seek service elsewhere. Services: Painting, Body & Trim

Capt. Killingfield _{on Google}

Jun 22nd, 2023

My accident occurred 8/30/22.
It took them a MONTH just to begin work. I got my car back 1/26/23!
5 MONTHS!! The guy at the rental car agency said he'd never seen a bigger rental bill.
When I finally got it back, on the way home (6mi away, 10min drive) a transmission line popped off and left me stranded. They picked it up and fixed it. Later that night after receiving it, it happened again! Stranded twice.
To make it even worse, my damage was all FRONT END. Items in my trunk were missing. Had to call them to get them back. They also swapped one of my wheels with a different style of wheel, so now I have a mismatched wheel. There's also a small cover that covers the hole where the tow-hook goes. That's gone too. Now I have a hole in my front grill. The switch to adjust my side mirrors suddenly didn't work. Had to return to have them fix that.
There was ample communication thru texts, but it didn't make sense:
"You vehicle is almost done, just waiting for paint."
Then: "We're waiting on a few more parts for your car."
Then: "Your vehicle isn't done yet," almost every other day. What?!
The people were nice, but NEVER AGAIN! Not this location.
The location at 19th Ave & Deer Valley is much better.

Rich Schmidt _{on Google}

May 2nd, 2023

I had an appointment today to drop off my vehicle and to secure a rental. Their computers have been down all week and I was misled. They told me to take my badly damaged vehicle home and bring it back in six days. I would never recommend this company to anyone attention to service is far below standards. Quality business professionalism is terrible. I would never recommend this company for auto repair.