Brown & Brown Auto Center

Henry Brown Buick GMC 1550 E Drivers Way, Gilbert, AZ 85297 We Recently just purchased a 2019 Chrysler 300 from The Henry-Brown Buick GMC Dealership in Gilbert Arizona, when we first purchased the vehicle we had a phenomenal experience the salesman was very helpful and knowledgeable, however after purchasing the vehicle we ran into a few problems that have somehow turned this phenomenal experience to a terrible experience, After purchasing the vehicle a warranty was added on the sale, the salesman promised he would stop by our house to sign the final warranty paperwork, After a few days of no contact we decided to stop by the dealership and was told there was problems with their system and they did not have the paperwork to sign, Offered to wait but they instructed us to just head home and they would stop by our house since we've had to return to the dealer multiple times, after a few more days of no contact we decided to return to the dealership again and finally the salesman had the paperwork ready and let us sign, about a month later I received contact that ADOT had still not received the paperwork from the dealership and at this point it had been well over 30 days since we purchased the vehicle, I contacted the dealership on 2/22 and spoke to Eileen Poling in titles she explained She would need to contact ADOT and return my call the same day, after receiving no contact and feeling like we were getting the runaround once again I decided to stop by the dealership where Eileen Poling herself apologized for the mishap and promised it would be handled by the next business day 2/26, On 2/26 a officer noticed my temporary tags from the dealership were expired and after explaining the mishap with Henry-Brown the officer let me go, I decided to contact ADOT immediately after being stopped to avoid this from happenening again, ADOT explained to me that since the dealership had not submitted the paperwork at all this problem would fall on the dealership Henry-Brown, Finally on 2/27 after receiving no contact once again, I decided to just contact the main operator at the dealership and was put on the line with Eileen Poling in titles at that time she apologized for the mishap and let me know she could send the temporary tag over immediately, I have tried my best to keep my biased opinion out of this review and just wanted to give some insight on how my buying experience went with Henry-Brown Dealership for anyone in the market.
Feb 29th, 2024

Weve gotten multiple cars through Triston throughout the years and hes never failed us! Amazing service and wonderful selection of cars.
Feb 23rd, 2024

This is the 2nd vehicle that I have purchased from Brown and Brown. Adam was very helpful both times. If I buy a 3rd vehicle, I will not hesitate to go back to Adam.
Feb 14th, 2024

Best experience buying a vehicle by far ! Fast ,easy approval , Devin was great ,friendly and helpful!
Jan 5th, 2024

Mesa Motors , I can't express enough just how satisfied i am with your services , I had bad credit and was approved low payment plan and Tristen I'm so greatful to you it means alot to me that your an Honest man and you genuinely care you chose the perfect car and it's a Beautiful car, I'm so greatful to you Thank you . Mesa Motors and all you Gentlemen you make it so Easy and Comfortable , I say the only mistake anyone can make looking for a car either buying or financing is not going to Mesa Motors . THANK YOU TRISTEN .
Dec 8th, 2023