Shipping by ELI

Chris and staff are excellent. Always willing to help and go far beyond what your standard ship center has to offer. They are incredibly hard working which is hard to see in a business these days and have earned my respect. They are truly a light in the community, a great small business that deserves the support of Arizonans everywhere.
Mar 5th, 2024

I ship alot of fragile, difficult things to pack. Things made by hand that simply cannot be repurchased or repaired. This is the most helpful, most economical shipping company I have ever had the pleasure of doing business with. I could not find anyone that beats their prices, or their customer service skills! They will completely package what you need sent, and believe me they know what they're doing. I have had zero problems, of ANY kind. THIS IS A SMALL BUSINESS DOING IT RIGHT, THANK YOU!
Feb 18th, 2024

Feb 8th, 2024

Worse employee ever. I have used this store many times and have always had a good experience. The store was always clean and the employees very helpful. I needed to ship a package that was 47 inches long and after talking to one very helpful employee I decided on a box that was 8x8x48. I took the box home and loaded it and it seemed to be perfect. I needed to place an envelope in the box with return postage because the same box was going to be shipped back to me. I went to the store and asked another very helpful employee what the shipping cost was for this 8x8x48 box that weighted 5lbs. I was quoted a price of $40. I went home and loaded the box. I made no alterations to the box and took it to the store. The employee that helped me added some paper and then closed the box. The box was not extended in any way. He then remeasured the box and calculated the shipping cost at $75. When I told him that I was just quoted a cost of $40 thirty minutes ago, he told me the box was over 48 inches long. I asked him why would they sell me a box that measures 8x8x48 but after he closed it up it was over 48 inches and $35 dollars more. This box was not over loaded in any way. That is when he turned his back on me and told the young lady working with him that "it was to late to closing to be arguing with this guy" and then walked out the door. The young lady helped me cut down the package so it could be shipped under 48 inches. The guy walks back in the store to help other customers so when I left I confronted the guy and told him I wasn't arguing with him, I was wanting him to explain why I was sold a 8x8x48 inch box if it was 8x8x48. He then told me it was because of my tone when I asked him. I have read some other reviews and it seems others have had similar experiences. If he is the owner I feel sorry for other customers and the employees. If this guy gets so rattled that he needs to leave because a customer asks him questions he should not be trusted to run the store. If he treats the customers that way I can only imaging how he treats his employees. And I never even raised my voice to this poor guy. I don't want to give a poor review of the store or other employees that work there, but this guy could hurt your business. I was there 01/15/24 at just before closing. I will give it two stars just in case the guy was having a bad day and it was close to closing. My question to this guy is if they sold me a box that was 8x8x48 and it wasn't altered in ANY way, why would he say it was 48.5 inches? There was no way it was longer than that. the flaps folded flat to the top of the box, there was no crown to it. Does the shipping company also measure the box and would they send the box back if it was an unaltered box that measured 8x8x48? Maybe you should measure your whole stock of 8x8x48 boxes and see if the are all a half inch over. That way you could tell customers it may measure 8x8x48 but you will get charged for a larger container.
Feb 2nd, 2024

I went in this afternoon (12/12/23) during my work lunch break to get a package shipped in time for Christmas. Today was my first trip to the store. I dont ship boxes often and I was having difficulty trying to figure out what size of box to get. My stress level was totally going up because of my limited time and I just couldnt seem to figure it out. An excellent staff member noticed the trouble I was having and offered help from the counter. In a span of about ten minutes, the staff member helped me get the correct size box, packed the items for me, and got the shipping labels printed and my box was on the way. I was impressed with the helpful and kind service I received especially during this busy time of year for shipping. I will come back for any future box shipping and would recommend it to others as well.
Dec 28th, 2023