Dr. Julie Cajolet-Eckhardt

Oct 21st, 2020

I am extremely disappointed after meeting this therapist. I have been having a horrible time with my daughter being suicidal, depressed, acting out, and failing school. She recently had a lot of things happen in December and it all happened right around the holidays. I have been a stay at home mother but I recently decided to start working again around the same time as my daughter's trauma. My hiring process has been happening through the holidays as well. So I have been juggling all of this along with my son starting soccer this January. I have been extremely exhausted, fighting to get everywhere I can in time and I'm trying to be there for my family... All of this is wearing me down since I'm now working 12 hour shifts at an urgent care. I was told to go to therapy for my daughter so I made an appointment as quickly as I could with a therapist who had good reviews that was the nearest I could find. I took off of work just to visit this woman with high hopes that she could help my family. I've been so looking forward to seeing anyone that could help us. I was running behind with my son and I sent my mother with my daughter to the appointment at 4:00 and I told her I was running 5 minutes late. I came in and handed my son over to my mother and my mom whispers, "You're really not going to like her, she's mad, and wants some paperwork? You are supposed to go to her door there at the end of the hall." I thought maybe my mother was over reacting and I was not sure what paperwork she was talking about. I walked back to find Julie sitting at her desk and I tried to greet her by immediately apologizing for being late and taking up any time. I told her I understood that it would run into my hour and that she could charge me whatever for being late. She was extremely rude and didn't even get up from her seat to greet me. She was obviously annoyed and irritated then asked me with a rushed voice for paperwork. I said, "I'm sorry I didn't fill out anything over the holidays I just started a new job and with everything going on with my daughter and my son starting soccer it has been chaos." She didn't care and started looking for the email she sent.... (I guess to prove to me that she had sent it??? However I believed she sent the papers... I just didn't fill them out with all the stress of everything that was literally the last thing on my mind.) She angrily said, "Well I sent you the email on Dec.23, right here it is... All of these forms needed to be completed. Do you even have insurance? I don't see the child on the first visit." she was rambling in anger and I explained again that I was going to pay out of pocket and that I just started a new job.... But I could feel how mad she was with the whole situation and I tried apologizing a few times but during the explanation I realized by her facial expression, posture, and attitude that she did not want to help me or my family. I stopped talking and said, "You know what... I don't think this is going to work. I'm looking for someone who will be understanding and helpful during this hard time with my family. I can tell that you're obviously upset for whatever reason, so you can charge me whatever for the inconvenience fee. I'm sorry we took up your time." She looked so shocked for being called out on her behavior and started changing her demeanor from being rude to being a little more polite (maybe she was embarrassed?) she stammered with her words then said," if that's what you think is best for you and your family." I walked out feeling defeated and frustrated because I was really hoping for a solution to all the stress, exhaustion, and pain. I just wanted someone who would be kind and understanding. I am not sure why she decided to be a therapist if people annoy her so much but you'd think a therapist would understand to call to explain to have paper work ready at the appointment when she sent it 2 days before Christmas. She did not have to react with such irritation.
Jan 6th, 2020