Master Rooter

Stephen arrived on time as scheduled and completed the installation of the Toilet quickly and efficiently leaving our bathroom functional all cleaned-up.
Feb 10th, 2024

Im a local contractor and small business owner with the HIGHEST standards. These folks are excellent. I had a major sewer break just a week before Christmas, and got a referral to Master Rooter from a plumber Ive used for years. They got me scheduled ASAP. I found them to be ethical, polite to a man, and excellent at what they do. Cant say enough good things about Alex and his team. They gave my project their blood, sweat and tears. Great communication (how rare is that)! Special mention to Roman, Luis and Donnybut again, everyone from Master Rooter who came to my house was helpful, polite and really cared about doing right by their customers. Alex is a superstar. Ill be referring all my customers to them. Great work!
Dec 27th, 2023

I checked the company website to see what type of work they do. I needed a pipe in my backyard scoped out to make sure it wasn't leaking and connected to city sewer. When I bought my house I was told the pipe was used as an RV dump. I called and said I needed an RV dump in my backyard scoped out. The front desk lady scoffs at me and says "We do NOT work on RVs". I respond with "This is not an RV. It's a pipe in my yard that is used by RVs". She says "We do not work on that type of stuff". I let her know "This is not an RV. This is a pipe on my property". Her: "I asked the manager and it is out of our scope". I just wanted to post this review so the managers/owners can see that the front desk lady is turning away business and potential customers for stuff they themselves say they can do on their website.
Mar 22nd, 2024

Approximately 6 months ago I had a palm tree uproot my plumbing in the backyard of my home. I was referred to this company to fix the problem. After coming out to my backyard and analyzing the problem, they said that my pipes were clogged and needed lining.shame on myself for not getting a second opinion. They came out and told me it would be a three to four day job to fix the pipes and line the proper pipes. They took camera work and said they were sure they had solved the problem and the quote was $23,500. After ten days they said everything was fixed with pictures of everything underground, they turned all the pipes on and lined one wrong pipe and sealed it, flooding my garage and laundry room and destroying it. They then said they made a mistake and said they would fix it, they fixed the laundry room and said it would take 5 days but it took 2 months. During that time they fixed the wall in my laundry room but also disconnected the washer dryer and alarm system. They had to come back and redo the walls again, they again said everything was fixed after three months and then the toilets clogged up again. They came out AGAIN then said they needed auguring and it would cost $650. Two weeks later the bathrooms were not working againso I called another company, Parker and sons, who came out with a camera and said the other company blocked off 3 pipes that did not need to be blocked. Jason the owner of master rooter lied to me at least 6 times. To trust him would be like trusting the devil. Parker and sons fixed the problem 2 months ago and everything is working perfect. I have proof from two plumping contractor that they scammed me. That being said, if you want to get your plumbing messed up, call Jason at master rooter and waste your money. This is mine and other experts opinions that know what theyre doing. More next week.
Feb 28th, 2024

Referral by Uche. Hydrojetting fix. Everything went great and smooth. Quality work overall
Oct 6th, 2023