Sleep Number

Sep 3rd, 2023

This was our first experience at a Sleep Number store. Mary and Cheryl could not possibly have better customer service. They were both friendly and informative. They were very patient with my endless questions and helped me find the perfect bed for my wife and me. The place is spotless inside. As others have mentioned in their reviews, youre not coming here to find a bargain bed. This is a Lamborghini, so come with that in mind.
Jan 15th, 2023

The bed is fantastic! Everything else about the company, subpar. Customer service is rough. Make sure you read all of the fine print before you sign anything. I assumed, my bad, that dumping that much money on a bed would come with customer service to match, I was wrong. The bed was in our house less than a month, my side lost air. Initial troubleshooting, air pump is bad. The technician that comes out to replace the pump doesn't even take the bad pump when they leave, it's up to us to UPS it back. I was hoping this was the last bed we would buy, I'm not holding my breath.
Nov 6th, 2022

Went in during the Labor Day sale to try out the beds and was helped by Mountain, the Manager. Our main concern was motion transfer, and not wanting to feel like we were on an air mattress. We tried out all of the beds, and decided we liked the i8 the best. We didn't want to have to deal with the partial split and the custom sheets, so we opted for the standard king with adjustable base. When it arrived a few days later and was set up, I immediately noticed that it didn't feel anything like the bed in the store. It felt like an expensive air mattress! If my husband moves, I bounce around! And the edges are so soft that if you try to sit on the edge you slide off! For $6500 on sale! Worst of all, when we went back into the store to discuss how different it felt, Mountain couldn't help us at all, other than to keep telling us to call Customer Service and they'd handle it. Get home and call CS and they say they have to send a tech out. Tech comes out and has to call CS and puts in an exchange request for the partial split and says we'll get a call. They call to arrange the exchange and tell us it's going to be an extra $1100! If this is how they handle a new customer in the first week, I'm not sure I want to be tied to them for a 15 year warranty! Now they say we have to wait 30 days to return it so we can "adjust" to our new overpriced air mattress. Don't waste your time! Or money! My average sleep score for the past week is 47 out of 100! I would've rated 0 stars if given the option.
Sep 15th, 2023

My parents purchased a full split king mattress with the flex fit 3 frame late last year. After 90 days of trial, they decided they didn't like the full split and wanted a queen size regular mattress without all of the adjustments. Sleep number was willing to work a deal on getting them onto a queen mattress, but this is when "Buyer Beware" entered the deal. Sleep Number will not take back or exchange the flex fit 3 frame. They will not take back any frames according to the store sales staff. They said, "you won't have any problems selling the frame on the internet. We have people in here looking for frames all the time." This statement proved to be false. It took over 4 months to sell the frame and we had to sell it for pennies on the dollar. I'll admit that I didn't read the fine print in enough detail and I obviously didn't ask the right questions to thoroughly protect my parents from the extra expense. I'm very disappointed with Sleep Number and this store's customer service. I believe Sleep Number could develop a more satisfied customer base if they provided a service to take the returned mattress frames, have them reconditioned, and then resell them at discounts to customers that are willing to purchase a reconditioned frame.
Aug 26th, 2023