Cummins Sales and Service

The bad reviews are correct Cummins should shut the place down that place is not right I would think about going to an authorized shop don't go here they can be a very big headache
Feb 5th, 2024

Do NOT go here they will rip you off and still not fix your issue. After 3 different visits to fix an overheating issue I had to do my own research and recommend what to fix because Spartan Chassis told me what it could be. And it was the issue, but I didnt let Cummins fix it because they still charged me a $900 diagnostic fee even though I told them what to fix. Previously they charged me TWICE to replace a thermostat that wasnt even the issue. And that wasnt cheap in my 500hp Newmar. These guys have no idea what they are doingno wonder why they had new service employees and mechanics every time I went. Go to Masseys Diesel Repair instead!
Jan 21st, 2024

Tim and Jeff were very nice and scheduled an appointment for us. Will get the work done next Monday!
Jan 5th, 2024

If I could leave no stars or negative stars, I would. This company only exists because they manufacture engines that for support, you have no other choice but to deal with them, there are no round abouts. Lets talk about customer service. There is none. You call the number, you end up with a customer service rep that works from home. They either will not or cannot verbally contact the people working in that location. They tell you that they will call (you arent allowed to talk to them direct unless you physically go to the location), there is no phone contact with them except via the work from home liaison. They tell you that you will get a return call - then no return call, then they dont understand why your frustration level is through the roof when you talk to them. Husband ordered a service manual. They say 6 weeks, it will be sent to the home address. Instead it goes to this facility and then you cannot talk to someone to verify they actually have it and its an 18 minute drive to hopefully be able to physically get it. This company sucks and so does the people that work there. If we didnt have to do business with them, we definitely wouldnt!
Nov 24th, 2023

I recently brought my RV in for work in my generator. They were all personable, efficient and timely. Its refreshing to deal with real professionals. Dr. Bruce B.
Aug 25th, 2023