Daniel's Jewelers

My husband and I went into Daniel's Jewelers Superstition Springs Mall on November 25th, 2022. We were looking to upgrade our wedding rings after 20 years of marriage. I was very specific with what I wanted. The first thing out of my mouth was I wanted white gold! The rings were to based solely on the white gold selection! When walking in we were greeted by a woman that was new to the jewelry store, so we were also helped by the manager Martha! I was shown many rings all looking to be white gold, and I found one I loved. We then picked a band to go with it and it was beautiful. My husband also found a great ring to flow with my rings and we were set. I thought I got a great deal, and we sent my rings off to be sized and soddered. My husband's ring fit perfect so we left with his that day. On December 4th I went to pick up my new set, it had been soddered, but not sized, so I had to send it back out. Went back in to pick up my set on December 9th, it was a little smaller than when I was sized the first time, but it fit ok and I left with the set. Later noticing that when they had re-soddered, it was now slightly off-set? I live 40 minutes from this location and did not want to drive back, I was going to deal with this minor inconvenience. My husband then lost a diamond out of his ring on January 20th, we had a warranty on all rings, so I took his back on January 22nd. They sent it out to have it fixed and the diamond replaced. On January 28th, I was in the hot tub with friends and went to show off my new set and my wedding ring was BLACK!!! GOLD DOES NOT TURN BLACK??? Went in on the 29th to find out my ring wasn't white gold at all...it was sterling silver. They sold me a sterling silver ring and a white gold band. It looks hideous!!! Above all it was the MANAGER that helped us!!! I explained how upset we were about the situation and I chose a real white gold ring that was efficient, and they proceded to tell me it was going to be another $600 and even more for the new warranty. It is unbelievable that a Jewelry company can get away with selling this kind of trash. I highly recommend not buying ANY jewelry from this company, you will regret it!
Jan 25th, 2023

Great experience of friendly staff
Dec 30th, 2022

Dec 24th, 2022

Ariel was a pleasure to work with. He assisted us in finding just the right anniversary band without us feeling pressured. Thank you Ariel!!
Oct 14th, 2022

The staff is amazingly helpful and they always make us feel like they care about us as customers. We always stop by to say hi and see what new jewelry pieces they have up for sale. Thank you for always being so welcoming Martha and staff!!
Aug 6th, 2022