Banner Home Care

Banner Home Care
Yext Power Listing.

Hours

Saturday:
Closed
Sunday:
Closed
Monday:
8:00 AM - 5:00 PM
Tuesday:
8:00 AM - 5:00 PM
Wednesday:
8:00 AM - 5:00 PM
Thursday:
8:00 AM - 5:00 PM
Friday:
8:00 AM - 5:00 PM

Chamber Rating

Verified Member
1.9 - (76 reviews)
14
2
1
3
56
Read Our 76 Reviews

Chamber Rating

Verified Member
1.9 - (76 reviews)
14
2
1
3
56
  • Julie Wright

    Customer service is so bad Im not sure a 1 star is low enough for them. Placed an order and they double billed. First off the customer rep. Was a rude lady. When I called about double bill she told me she put a ticket in and call back in two weeks. They cant even follow up with their customers. She said they had too many customers to follow up. Was not worried they billed insurance ( insurance fraud?) or customer for something they never ordered or received.
    Feb 28th, 2024

  • Ken Gray

    I have been ordering CPAP supplies from Banner Home Care since 2012. I would give them maybe a two star. For the most part the service has been poor, with the exception of Scott Hansen RRT. Scott has always been most helpful. When ordering supplies from this department, expect nonprofessional service, not like other Banner departments that I have worked with. They need help!
    Dec 18th, 2023

  • Gary B Larson

    I placed cpap order with Banner home care on Oct 13 2023 and had no notifications till Nov, 3 2023. I do not understand why they can not figure it out. there is no, I say no transparency. How do I pay, no notification that the order even was processed. Very frustrated with the whole system. Mind you I have been trying to deal with them for the last ten years. I have tried to order from other sources and they show up not in network.
    Oct 22nd, 2023

  • Brian Pisko

    I have been dealing with this company for about a month. Banner Health sent my CPAP prescription to them on 9/5. I talked with Banner Home Care on 9/11 and they have my wrong phone number. I gave them my corect number but that didnt seem to matter. They told me it would be 3 to 4 weeks for everything to set. I called today for an update and they said they were still missing information . They said they called me and left a message. At the wrong phone number of course. They are looking for info I have. I was told someone would call me back but I high l y doubt that will happen. A poorly run company. I will be calling Banner Health asking why they would send these guys business.
    Sep 10th, 2023

  • Dave Thies

    I ordered cushions for mask on my cpap..Supposedly Fedex delivered them to a house a block away w a similar adress house number..I called Banner to ask them to track the package and they told me it had been delivered except to another house! When they discovered the mistake, I asked if they could ship it overnight to me so I could use..They blamed it on fedex..I asked to speak w a manager..I was told a manager would call me back..Ha! No call back and I still do not have cushions from an Aug 15th order date. What a crock! Think twice before ordering from this place! I know your better than this!!! Now 21 days and no delivery..Awful!!!
    Sep 4th, 2023

Read Our 76 Reviews

About
Banner Home Care

Banner Home Care provides high-quality care for patients in the comfort of their homes. We provide insurance qualifying of all orders we receive and communicate with each patient what their insurance covers on those services. The patient is our customer and we are dedicated to taking care of their needs.

Contact Info

Questions & Answers

Q What is the phone number for Banner Home Care?

A The phone number for Banner Home Care is: (480) 657-1000.


Q Where is Banner Home Care located?

A Banner Home Care is located at 525 W Brown Rd., Suite 110, Mesa, Arizona 85201


Q What is the internet address for Banner Home Care?

A The website (URL) for Banner Home Care is: https://www.bannerhealth.com/locations/mesa/banner-home-care?y_source=1_MTE5MDczNDYtNTQ1LWxvY2F0aW9uLndlYnNpdGU%3D


Q How big is Banner Home Care?

A Banner Home Care employs approximately 20+ people.


Q What days are Banner Home Care open?

A Banner Home Care is open:
Saturday: Closed
Sunday: Closed
Monday: 8:00 AM - 5:00 PM
Tuesday: 8:00 AM - 5:00 PM
Wednesday: 8:00 AM - 5:00 PM
Thursday: 8:00 AM - 5:00 PM
Friday: 8:00 AM - 5:00 PM


Q How is Banner Home Care rated?

A Banner Home Care has a 1.9 Star Rating from 76 reviewers.

Hours

Saturday:
Closed
Sunday:
Closed
Monday:
8:00 AM - 5:00 PM
Tuesday:
8:00 AM - 5:00 PM
Wednesday:
8:00 AM - 5:00 PM
Thursday:
8:00 AM - 5:00 PM
Friday:
8:00 AM - 5:00 PM

Ratings and Reviews
Banner Home Care

Overall Rating

Overall Rating
( 76 Reviews )
14
2
1
3
56
Write a Review

Julie Wright on Google

image Customer service is so bad Im not sure a 1 star is low enough for them. Placed an order and they double billed. First off the customer rep. Was a rude lady. When I called about double bill she told me she put a ticket in and call back in two weeks. They cant even follow up with their customers. She said they had too many customers to follow up. Was not worried they billed insurance ( insurance fraud?) or customer for something they never ordered or received.

Business Response on Google Feb 15th, 2024
Our team is sorry to hear about these concerns. We want to do everything we can to provide a quality experience for all of our customers. Please email us at [email protected] so we can get you in touch with the appropriate customer care team. We value your input.

Ken Gray on Google

image I have been ordering CPAP supplies from Banner Home Care since 2012. I would give them maybe a two star. For the most part the service has been poor, with the exception of Scott Hansen RRT. Scott has always been most helpful. When ordering supplies from this department, expect nonprofessional service, not like other Banner departments that I have worked with. They need help!

Business Response on Google Dec 12th, 2023
We would like to address your concerns and help find solutions to ensure satisfaction with any and all interactions you may have with Banner Health. Please email us at [email protected] with your name and contact information. We would like to have someone in the appropriate customer care team review and follow up with you. We value your input.

Gary B Larson on Google

image I placed cpap order with Banner home care on Oct 13 2023 and had no notifications till Nov, 3 2023. I do not understand why they can not figure it out. there is no, I say no transparency. How do I pay, no notification that the order even was processed. Very frustrated with the whole system. Mind you I have been trying to deal with them for the last ten years. I have tried to order from other sources and they show up not in network.

Business Response on Google Oct 20th, 2023
We are sorry to hear your account. We want to do everything we can to provide a quality experience for all of our customers. Please send an email to [email protected] with your full name and contact information so that we can get you in touch with the appropriate customer care team. We appreciate the opportunity to address any concerns.

Brian Pisko on Google

image I have been dealing with this company for about a month. Banner Health sent my CPAP prescription to them on 9/5. I talked with Banner Home Care on 9/11 and they have my wrong phone number. I gave them my corect number but that didnt seem to matter. They told me it would be 3 to 4 weeks for everything to set. I called today for an update and they said they were still missing information . They said they called me and left a message. At the wrong phone number of course. They are looking for info I have. I was told someone would call me back but I high l y doubt that will happen. A poorly run company. I will be calling Banner Health asking why they would send these guys business.

Business Response on Google Sep 22nd, 2023
We would like to address your concerns and help find solutions to ensure satisfaction with any and all interactions you may have with Banner Health. Please email us at [email protected] with your name and contact information. We would like to have someone in the appropriate customer care team review and follow up with you. We value your input.

Dave Thies on Google

image I ordered cushions for mask on my cpap..Supposedly Fedex delivered them to a house a block away w a similar adress house number..I called Banner to ask them to track the package and they told me it had been delivered except to another house! When they discovered the mistake, I asked if they could ship it overnight to me so I could use..They blamed it on fedex..I asked to speak w a manager..I was told a manager would call me back..Ha!
No call back and I still do not have cushions from an Aug 15th order date.
What a crock! Think twice before ordering from this place! I know your better than this!!! Now 21 days and no delivery..Awful!!!

Business Response on Google Aug 20th, 2023
We would like to address your concerns and help find solutions to ensure satisfaction with any and all interactions you may have with Banner Health. Please email us at [email protected] with your name and contact information. We would like to have someone in the appropriate customer care team review and follow up with you. We value your input.

Load More Reviews

Overall Rating

Overall Rating
( 76 Reviews )
14
2
1
3
56

Write a Review

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