Banner Home Care

Customer service is so bad Im not sure a 1 star is low enough for them. Placed an order and they double billed. First off the customer rep. Was a rude lady. When I called about double bill she told me she put a ticket in and call back in two weeks. They cant even follow up with their customers. She said they had too many customers to follow up. Was not worried they billed insurance ( insurance fraud?) or customer for something they never ordered or received.
Feb 28th, 2024

I have been ordering CPAP supplies from Banner Home Care since 2012. I would give them maybe a two star. For the most part the service has been poor, with the exception of Scott Hansen RRT. Scott has always been most helpful. When ordering supplies from this department, expect nonprofessional service, not like other Banner departments that I have worked with. They need help!
Dec 18th, 2023

I placed cpap order with Banner home care on Oct 13 2023 and had no notifications till Nov, 3 2023. I do not understand why they can not figure it out. there is no, I say no transparency. How do I pay, no notification that the order even was processed. Very frustrated with the whole system. Mind you I have been trying to deal with them for the last ten years. I have tried to order from other sources and they show up not in network.
Oct 22nd, 2023

I have been dealing with this company for about a month. Banner Health sent my CPAP prescription to them on 9/5. I talked with Banner Home Care on 9/11 and they have my wrong phone number. I gave them my corect number but that didnt seem to matter. They told me it would be 3 to 4 weeks for everything to set. I called today for an update and they said they were still missing information . They said they called me and left a message. At the wrong phone number of course. They are looking for info I have. I was told someone would call me back but I high l y doubt that will happen. A poorly run company. I will be calling Banner Health asking why they would send these guys business.
Sep 10th, 2023

I ordered cushions for mask on my cpap..Supposedly Fedex delivered them to a house a block away w a similar adress house number..I called Banner to ask them to track the package and they told me it had been delivered except to another house! When they discovered the mistake, I asked if they could ship it overnight to me so I could use..They blamed it on fedex..I asked to speak w a manager..I was told a manager would call me back..Ha! No call back and I still do not have cushions from an Aug 15th order date. What a crock! Think twice before ordering from this place! I know your better than this!!! Now 21 days and no delivery..Awful!!!
Sep 4th, 2023