Banner Home Infusion

Banner home care for medical supplies is terrible. I retired as a police officer after 30 years of service, and Ive never treated people the way that they treat me. Ive been doing business with them for the past four years and about six months ago, is when everything took a turn for the worst. When you call them, they have you push number two get Banner home care, and when you do, it goes automatically to a voice recorder where you have to leave your name and number. I have left my name and number for the past month and nobody has ever returned my call. I called my insurance company and they gave me other places that are in the area that will want to sell me products for my CPAP machine.
Jan 10th, 2023

Hold time to speak to an agent to order supplies is typically 45-90 minutes. Every single time. My order was incorrect twice so Im stuck with supplies I cant use. And told I cant order again for 3 months because Medicare wont cover it until then. Even though the order was incorrect.
Jan 4th, 2023

Charged almost $1000.00 over retail price for BiPap Machine. Did not want to honor warranty on hose for machine until the company that made the machine contacted them.
Dec 2nd, 2022

Been calling for a reorder on my C-PAP supplies for over 3 weeks. I cant get a real person on the phone. Heres what happens. You call the number that they give you to call. Then you choose option 2 which is the correct one. Then you sit on hold for an hour or so until they hang up on you. Today something new happened. After sitting on hold for 40 minutes I choose the call back option. They claim they will call back in 24 hours. Well it didnt take 24 hours. In fact it only took 10 minutes. So a machine calls me back in 10 minutes and puts me on hold saying Im first in line. After waiting on hold again for another 30 minutes I gave up. I cant think of anything ruder than having a machine call you up and put you on hold. Especially after giving you the option not to sit on hold, before calling back. Its quite obvious they dont want to fulfill their commitment to support their cliental. Im calling the sleep doctor in the morning and see if I can find another place to get the supplies. I refuse to call and get that kind of treatment, anymore. 1/10/23 Update As you can see they responded. I responded back with my full name and phone number. They then responded to my email saying they had a secure message for me. I clicked on their link and it took me to their private site. The message on that site was nothing more than requesting my identity information. I wondered why they would want information I had already given them. Then I started thinking about the don't give them your credit card number review. Needless to say, I didn't give them my information. I don't know what to think. They act like scammers. 2/1/23 Update This is the final outcome. A few days after I finished my last update, I called my sleep doctor. They called me back and said they reached out to Banner Home Care and they would be calling me. Well, to this date they still haven't called. About a week ago I had an appointment with the sleep doctor that had been made months earlier. At that appointment with the sleep doctor, I gave him an update as to the non response of Banner. His response was interesting. He told me that everybody complains about Banner. Then he said, lets just change you to another company where we can actually call and talk to a human. The new company has already contacted me. Problem solved! Stay away from Banner Home Care!
Jan 3rd, 2023

If I could give minus stars I would. I called Banner Home Care to order my CPAP supplies after waiting on hold Im told they have a new option CPAP supplies have their own option. Its option 2 in the phone tree. The phone tree message isnt up to date yet obviously. So Im transferred I select the call me back option when Im first in line so I dont have to wait on hold. I get my call back Im first now. Ive been on hold now 30 Fing minutes now. Why did I select the option to not wait on hold when Im put on hold as first inline for now 35 Fing minutes!!! Service was better before this change. Banner Aetna why are you using this joke of a service? 45 minutes now, really. What a joke Banner Aetna you should do better, this service has sucked since you switched it from the private company to Banner Home Care. Please do something about the service no service joke.
Dec 31st, 2022