Carrington College Dental Hygiene Clinic Mesa

Susan H _{on ChamberofCommerce.com}

Jan 18th, 2024

Firstly, I will go back to the beginning of my experience with Carrington, which dates back to the first week of December 2023, I called 3 times and left 2 messages before hearing back from anyone on the 11th. Later I understood her name to be Beth. Secondly, Beth stated that she didn't have any other message from me, aside from the 2nd one. She then told me that they no longer refer patients to Midwestern because they don't send the patients back for their cleaning. Thirdly, after that she curtly and with an unwelcoming if not unpleasant tone, told me about their time requirements and cancellation policy. If time is a challenge because she has to answer (as stated by the Clinic Director) 10 more incoming calls, I would think she doesn't have time to share details like that about another school. Fourthly, I didn't appreciate an insinuation that I would have lied about leaving two messages versus one. What would be the point? Next, I have no qualms with policies as they are made for a reason, however being rude or curt while stating them is completely unnecessary and may eventually result in similar behavior being returned which is ultimately what happened for me when I called back yesterday. Fifthly, the student I met with (Amy) had told me at the end of our first appointment that the next one, which was for the cleaning, would only take about 1 hour. I was surprised that it would be so short but when I came in for that appointment and asked Beth if I could verify what Amy had said about the timing. Beth came back with her standard 1-415 lingo. So, I let her know that the student had stated it would be shorter and I just wanted to check, if possible, to which I continued to receive the same "unpleasantness" from Beth. Sixthly, when I met with Amy, I asked her the same question, but this time she stated the exact same thing Beth said, 1-415. Interesting and confusing. Why now is she changing from the one hour she had stated the last time to the 1-415 lingo. I have a couple of ideas about that... one is I had let her know that I had sent in an email to a B Chavez regarding my prior interaction with Beth. With this being Amy's final rotation before graduating, who is she going to "back"? The patient? Or Beth, the Clinic Manager and B Chavez, the Clinic Director? Lastly and the worst part of all for me, was the email I received today from Brenda Chavez, the Clinic Director. Where she stated there were no messages prior to this week, that I had complained about how long the appointment was going to take, which I absolutely never did, and that I need to go elsewhere in the future. This all brings me to the other idea or reason for why Amy did what she did and possibly to explain the attitude that Beth exudes to clients and apparently may also extend to Brenda, is that I think they are accustomed to/expect people to give them flack for both their time requirements and their cancellation policy. Based on the response from the Clinic Director about what did or didn't take place, I am in complete agreement that I do not need to return there in the future. Free doesn't mean you get to treat people that way or lie about what actually happened.

Mia Mary Ra _{on Google}

May 30th, 2023

Awesome. Have students and teachers took great care of my gums and teeth. Highly recommended! Thank you God for this good education system and also helping out the community.

Evelyn Sahagun _{on Google}

Apr 30th, 2023

I had an appointment here at 4:30 I came straight from work all the way in Goodyear I drove 2x to this location and I was late the security was rude saying come back next time, so today I came again same issue especially with the road work of course Im going to be late they said they have a grace period till 4:45 I came at that time I even ran and the rude security asked for my name then wasted time knowing that I had to get in fast and said its late? Like I wouldnt be late if she didnt decide to question me shes always rude and Im starting to think its personal. I called 2x and never got a call back super unprofessional ! Update till this day it makes me upset the lady called back and was super rude on the phone seems like they just hire anyone

Travis Nelson _{on Google}

Apr 3rd, 2023

Love this place! Being able to help the students and receive a free cleaning is a win-win. The first visit does take some time, but it's well worth it. The students just need to put the hours so they all seemed very skilled already. They have professors overseeing their work if you're concerned, but I've had a great experience every time I've gone

Karol Edwards _{on Google}

Apr 18th, 2023

not even worth your time coming here
youre expected to come basically every week, for an appt that could be done in one (i get it its a school) and god forbid your schedule ends up becoming a conflict with the appt. theyd rather you die than miss an appt. dont give you reasonable reminder time to re-schedule
tell you YOUR the problem and allude to you losing your job just to make an appt.
the student i worked with is great i wish her the best and i apologise for any reprimand she receives but tbh me keeping my job to feed my family is more important to me than dealing with the terrible old hag on the phones. . unless you have disposable time, dont even attempt to come get services here. absolute garbage customer service, and the old hag that answers the phones in scheduling, i hope you step on a million legos and stub your pinky toe every morning.