Addictive Desert Designs

I see bad reviews about their customer service, they must have took care of that because we had the best customer experience with them. They were responsive on instagram and their live chat right away about stock and shipping times. They came through quick and we got our tire mount on time. Easy to install and looks really good!
May 21st, 2023

Apr 22nd, 2023

Mar 28th, 2023

I want to start with customer service is terrible, in any industry customer service should be as equal as quality. Sam Steinman is absolutely the worst at customer service. I contacted ADD because the wiring harness on my 2023 GMC 2500 HD did not fit the front stealth bumper. I was told I needed to cut open the harness to extend the harness. I proceeded to fully open the harness to find no extra wire. Sam proceeded to tell me I didnt know what I was talking about, he said he promised there was extra wire. There was none, I had to add wire to the harness to fit the parking sensor locations. Second, I had a question about how the parking sensor retaining grommets did not clip into the bumper properly, he told me to just glue them. I dont believe this is a proper method, properly need to put some R&D into developing proper accessories for these bumpers. Definitely not worth$5k, material is only about a 1/16 thick, not off-road bumpers.
Apr 14th, 2023

Jan 26th, 2023