Chase Bank

Saturday 2/17/2024, I called the Chase Bank branch located on Dysart Rd and Camelback Rd in Litchfield Park, AZ. I asked if a notary was available and I was told yes. I was further told to get their before 2pm because they close at that time. I arrived around 1:15pm. The teller Josh was the notary and informed me to take a seat and he would be with me soon. There were only 3 customers in the bank at that time and later more started to come in. I asked Josh when he would be available to assist me since he said soon. Josh who started yelling, response was "I can't do it today, I swamped with customers". My issue is first why did they tell me a notary was available when I called. The second issue, I am a custom as well with several accounts at Chase Bank. The final issue another teller was recommending, I go to the branch in Surprise, AZ on Weems and Cactus. I asked him to call first and he stated no one was answering the phone. He then referred me to a business, where I would have to pay a fee. This is unacceptable, when I get notary service for free as a customer with accounts at Chase Bank. You should not tell a customer you will be helping them soon and then say I can't do it today. Josh could have notarized the one form at the teller transaction window.
Mar 4th, 2024

If you needed anything other than a cash withdrawal or deposit then go to another Chase location. The tellers cant perform any services, so any simple tasks such as adding someone to an account requires a banker. Unfortunately the bankers are booked out 2-3 weeks. Also they couldnt provide any additional information about basic Chase products. This location is essentially a glorified ATM. All the poor reviews for this location make sense.
Nov 4th, 2023

Wish I could give zero stars. Your drive thru atm NEVER has full function, so I come, sit in line for my turn at the drive up atm just to find out it doesn't have any damn cash anyways. Your atms are insanely slow to process transactions as well. As soon as I have the option, I'll be transferring my accounts to a bank that is capable of facilitating my banking needs.
Oct 7th, 2023

I went through the drive through and made some deposit (it was a large amount ) the atm Took my money and never deposit it . So I call and file the claim and they keeep saying they have to take time tiem and do the investigating!! This is crazy its the the atm not working its should took my money then . They try to rob people money
Jul 25th, 2023

Terrible branch. Went in the open an account, representatives were sitting at their desk without customers. We were told that they were going to lunch and to come back in an hour or more. What's more important, new customer or an hour lunch? I guess it's lunch to them.
May 31st, 2023